Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Coburn

Monroe,MI

Summary

Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with food industry knowledge and dedication to going beyond to properly complete tasks.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member

Marco's Pizza
Monroe, MI
01.2024 - Current
  • Organized and restocked supplies to support operations and team productivity.
  • Upheld high standards of productivity and quality in operations.
  • Drove team success by quickly completing assigned tasks.
  • Adhered to health department regulations regarding food handling procedures.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Customer Service Representative

American Freight Furniture and Mattress
Monroe, MI
09.2023 - 10.2023
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Set up and activated customer accounts.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Made outbound calls to obtain account information.
  • Answered inbound calls to facilitate customer service.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Groomer's Assistant

Abby's Mutt Hut
Flat Rock, MI
05.2022 - 07.2022
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Scheduled grooming appointments for animals.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Delivered excellent service to pet owners to drive repeat business.
  • Assisted Groomers with bathing and drying dogs of various breeds and sizes.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Cleaned up after each animal to maintain a safe work environment.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Helped restrain animals during grooming procedures as needed.
  • Greeted customers warmly when they arrived for appointments.

Crew Member

McDonald's
Corunna, MI
09.2019 - 11.2019
  • Took orders from patrons and input selections into store computer system.
  • Organized and restocked supplies to support operations and team productivity.
  • Upheld high standards of productivity and quality in operations.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Drove team success by quickly completing assigned tasks.
  • Adhered to health department regulations regarding food handling procedures.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Assembled and served meals according to specific guest requirements.
  • Checked expiration dates on all products before serving them to customers.

Education

Associate of Science - Psychology

Central Michigan University
Mount Pleasant, MI
09-2027

High School Diploma -

Corunna High School
Corunna, MI
07-2021

Skills

  • Safe Food Handling
  • Order Management
  • Inventory Restocking
  • Health Code Compliance
  • Customer Engagement
  • Customer Service
  • Flexible Schedule
  • Line Efficiency
  • Problem-Solving
  • Valid Driver's License
  • Sales Expertise
  • Safety

Certification

  • Driver's License
  • CPR for Adults

Timeline

Crew Member

Marco's Pizza
01.2024 - Current

Customer Service Representative

American Freight Furniture and Mattress
09.2023 - 10.2023

Groomer's Assistant

Abby's Mutt Hut
05.2022 - 07.2022

Crew Member

McDonald's
09.2019 - 11.2019

Associate of Science - Psychology

Central Michigan University

High School Diploma -

Corunna High School

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Hannah Coburn