Hannah Contreras
Laidrey Coffee Roasters
Tarzana,CA
6
years of professional experience
Experienced café operations leader with a background in barista work and shift supervision. Skilled in staff management, time management, documentation, and decision-making, with a focus on smooth schedules, strong service, and controlled costs. Known for training teams, resolving customer issues quickly, and maintaining consistent quality across busy shifts.
Work History
Manager
3 Years 1 Month- Supervised daily café operations, ensuring consistent service and production standards.
- Coordinated staff schedules, task assignments, and shift coverage to maintain workflow continuity.
- Trained team members on brewing, POS procedures, food safety, and quality expectations.
- Monitored inventory levels, placed supply orders, and reduced stock shortages.
- Resolved customer concerns promptly, preserving service quality and guest satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
Barista
10 Months- Prepared espresso beverages and specialty drinks following corporate café recipes and quality standards.
- Operated POS systems, processed transactions, and supported smooth guest checkout during peak service.
- Restocked milk, syrups, pastries, and supplies to keep service moving efficiently throughout shifts.
- Maintained clean, sanitized workstations, equipment, and serving areas to meet food safety standards.
Starbucks Shift Supervisor
2 Years 5 Months- Supervised store shifts, delegating tasks to maintain smooth service flow and labor coverage.
- Coached baristas on beverage standards, customer service, and efficient drive-thru execution.
- Monitored cash handling, register accuracy, and end-of-shift reconciliation procedures.
- Led opening and closing routines, ensuring readiness of equipment, inventory, and workspace.
Education
High School Diploma
No Degree - Marketing Management
Skills
Operations management
Staff management
Team leadership
Decision-making
Staff training
Performance analysis
Time management
Customer service
Interests
Hiking
Running
Pilates
Yoga
Cooking
Baking
Animal Care
Timeline
Manager
Laidrey Coffee Roasters
09.2023 - CurrentRead More
Barista
Riot Games Headquarters/Gukenheimer Catering
11.2022 - 09.2023Read More
Starbucks Shift Supervisor
Starbucks
06.2020 - 11.2022Read More
Birmingham High School
High School Diploma
Read More
Pierce College
No Degree from Marketing Management
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