Hannah Crabtree
Wise,VA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Case Manager Coordinator
Family Crisis Support Services
10.2021 - Current
- Reviewed caseworkers' client cases and made recommendations for additional actions and improvements.
- Conducted training to update staff on new laws, regulations & procedures to promote more informed delivery of client services.
- Collaborated with Department of Social Services, Frontier Health, Health Connect, and Catholic Charities resource providers to offer clients access to community services.
- Trained caseworkers in effective delivery of public assistance, and mental health services.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services & public benefits to gain access to valuable resources.
- Provided leadership, guidance & support to staff members.
- Referred clients to appropriate team members, community agencies & organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Implemented new initiatives and procedures to increase knowledge and availability of client services.
Cashier
Pals Sudden Service
04.2020 - 02.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at the beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor of Science - Psychology And Sociology
The University of Virginia's College At Wise
Wise, VA12.2023
High School Diploma -
Central High School, Wise, Va
Wise, VA05.2021
Skills
- Resource Referrals
- Eligibility Counseling
- Government Assistance Programs
- Interviewing
- Group Dynamics
- Community Outreach
- Performance Tracking
- Decision-Making
- Recordkeeping
Timeline
Case Manager Coordinator
Family Crisis Support Services
10.2021 - Current
Cashier
Pals Sudden Service
04.2020 - 02.2022
Bachelor of Science - Psychology And Sociology
The University of Virginia's College At Wise
High School Diploma -
Central High School, Wise, Va
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