Hannah Crellin
Dayton,OH
Summary
At Laurentia Vineyard and Winery, I excelled in helping guests and communicating with them about their needs. Throughout High School I took pride in being a good influence to those around me, I gave them guidance and support when they needed it most, through Section leading or being a Squad leader. I also pride myself because I am extremely hard working, kind, and empathetic.
Overview
1
1
year of professional experience
Work History
Hostess
Laurentia Vineyard and Winery
09.2022 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
Bachelor of Arts - Music Therapy
University of Dayton
Dayton05.2028
High School Diploma -
Madison High School
Madison, OH05.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Customer service expertise
- Detail Oriented
- Interactive communication skills
- Greeting guests
- Guest Engagement
- Hard Working
- Out-Going
Timeline
Hostess
Laurentia Vineyard and Winery
09.2022 - 09.2023
Bachelor of Arts - Music Therapy
University of Dayton
High School Diploma -
Madison High School
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