Hannah DeGray
Southwick,MA
Summary
Dynamic professional with extensive experience in customer service and patient care, notably at Shields MRI. Proven ability to enhance guest satisfaction through effective communication and time management. Skilled in appointment scheduling and MRI safety protocols, consistently ensuring a high standard of care and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress/Server
Take 5 restaurant
Southwick, Massachusetts
06.2025 - Current
- Provided excellent customer service to ensure guest satisfaction and comfort.
- Took and processed food and drink orders efficiently and accurately.
- Maintained cleanliness of dining area and ensured proper table settings.
- Handled cash transactions and operated point-of-sale systems effectively.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Served alcoholic beverages responsibly in accordance with state laws.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
MRI Patient Care Representative/ Technologist aide
Shields MRI
Palmer, Massachusetts
09.2024 - Current
- Scheduled appointments and coordinated with healthcare providers for patient care.
- Handled sensitive patient information while ensuring privacy compliance consistently.
- Developed and maintained quality care systems and standards.
- Greeted and assisted patients at front desk for optimal service experience.
- Coordinated communication between patients and healthcare providers effectively.
- Educated patients on clinic services and procedures to improve understanding.
- Ensured that all equipment used was properly sanitized before use on different patients.
- Processed patient intake information and updated medical records prior to treatment.
Cashier/Service Clerk
TheUpsStore
West Springfield, Massachusetts
12.2021 - 10.2024
- Restocked merchandise on shelves to ensure product availability for customers.
- Completed day-to-day duties accurately and efficiently.
- Maintained organized return merchandise area for easy access and inventory control.
- Customer service with shipping needs, Amazon returns, and packaging cable boxes.
- Closing responsibilities
- Hours were per diem
Waitress/Server
American Inn
Southwick , MA
10.2018 - 08.2022
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Managed cash register and handled payments from customers.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new staff on service protocols and procedures.
- Collaborated with kitchen staff to ensure timely food delivery.
- Took orders for food and drinks and delivered them to guests.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Dishwashing when staff are called out.
- Breakfast cook for assisted living on weekends.
Education
Associate of Arts - Business
Springfield Technical Community College
Springfield, MA12-2025
High School Diploma -
Southwick Tolland Regional High School
Southwick, MA06-2021
Skills
- Customer service
- Time management
- Appointment scheduling
- Data entry
- Team collaboration
- Effective communication
- Magnetic imaging
- Patient care
- MRI safety protocols
- Teamwork
Certification
- BLS Certification
- CPR Certification
Timeline
Waitress/Server
Take 5 restaurant
06.2025 - Current
MRI Patient Care Representative/ Technologist aide
Shields MRI
09.2024 - Current
Cashier/Service Clerk
TheUpsStore
12.2021 - 10.2024
Waitress/Server
American Inn
10.2018 - 08.2022
Associate of Arts - Business
Springfield Technical Community College
High School Diploma -
Southwick Tolland Regional High School
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