HANNAH DILLEY, LSW
Grove City,OH
Summary
Dedicated and adaptive behavioral health professional with case management, client advocacy, and group and individual experience. Took an immediate leading role by coordinating and meeting with all case management referrals and assuming a complete client caseload upon staff turnover while keeping care continuity intact. Proficient at connecting clients to vital resources, including housing, employment, insurance, and disability, as well as assisting mental health and substance use treatment groups, assisting with intake assessments, clinical documentation, and peer review processes. Committed to working alongside individuals in their recovery and mental health journeys and improving access to services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
06.2021 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Collaborated with management and customers to remedy issues during dining experiences
- Trained new employees on restaurant procedures
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
Behavioral Health Intern
Community Behavioral Health
09.2024 - 05.2025
- Coordinated all incoming case management referrals, addressing client needs effectively.
- Collaborated with clinical supervisors to gather feedback on client engagement during assessments and individual sessions.
- Managed an average caseload of 24 clients, ensuring comprehensive support and service delivery.
- Engaged in individual and group mental health and substance use sessions, working alongside professionals on treatment planning, documentation, and client engagement.
- Supported case management staff by taking on waitlisted clients, improving overall efficiency.
Education
Master of Social Work -
The Ohio State University
Columbus, OH08-2026
Bachelor of Science - Social Work
Miami University
Oxford, OH05.2025
Skills
- Client engagement and case management
- Clinical documentation and program development
- Behavioral health awareness
- Professional collaboration and psychoeducation
- Active listening and problem solving
- Adaptability and cultural competence
- Customer service excellence
Certification
- Licensed Social Worker (Ohio)
- Qualified Mental Health Specialist
- C-SSRS
RELEVANT EXPERIENCE
Crisis Text Line Volunteer | Online Platform
- Counseled texters in need of immediate assistance .
- Supported individuals in crisis through validating dialogue, grounding techniques, mindfulness, and open-ended questions.
- Engaged in crisis intervention to help those reaching out through the text line.
Timeline
Behavioral Health Intern
Community Behavioral Health
09.2024 - 05.2025
Server
Texas Roadhouse
06.2021 - Current
Master of Social Work -
The Ohio State University
Bachelor of Science - Social Work
Miami University
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