Madison Schram
Kansas City,MO
Summary
Bachelor’s-level psychology student, with minors in sociology and criminal justice, and a certificate in multicultural studies. Experienced in client-facing roles, administrative support, and working with diverse populations. Strong skills in communication, organization, behavior support, and documentation. Seeking an entry-level role in human services, behavioral health, education support, or nonprofit programming.
Overview
2
2
years of professional experience
Work History
Server
PIZZA PUB
Inver Grove Heights, MN
05.2024 - 08.2024
- Communicated effectively with individuals from diverse backgrounds to identify needs and resolve concerns.
- Managed multiple responsibilities simultaneously in a fast-paced environment.
- Maintained a structured, clean, and safe environment.
- De-escalated tense situations using calm, professional communication.
- Collaborated with team members to coordinate services efficiently.
Customer Service Representative
Midway Golf & Games
Columbia, MO
05.2023 - 08.2023
- Worked directly with children, adolescents, and families in a public-facing environment.
- Addressed behavioral concerns and enforced rules while maintaining positive interactions.
- Resolved conflicts and customer concerns professionally.
- Supported group activities during high attendance periods.
- Assisted with community engagement and guest education.
Admin Assistant
Stewart Title
Roseville, MN
06.2022 - 08.2022
- Maintained confidential client records, and organized documentation.
- Scheduled appointments and managed calendars accurately.
- Communicated professionally with clients, staff, and external contacts.
- Created and maintained filing systems for efficient information retrieval.
- Supported daily office operations and administrative tasks.
Education
Bachelor of Arts - Psychology
University of Missouri
Columbia, MO05-2026
Skills
- Client and student support
- Behavior monitoring and de-escalation
- Case documentation
- Community engagement
- Cultural competency
- Confidential records management
- Program and schedule coordination
- Team collaboration
- Problem-solving and communication
Timeline
Server
PIZZA PUB
05.2024 - 08.2024
Customer Service Representative
Midway Golf & Games
05.2023 - 08.2023
Admin Assistant
Stewart Title
06.2022 - 08.2022
Bachelor of Arts - Psychology
University of Missouri