Hannah Dowley
Summary
To gain employment and experience in a field in which I can excel and grow.
Overview
9
9
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
Jackson, MI
06.2022 - Current
- Improved customer satisfaction by providing personalized banking solutions and recommendations.
- Assisted clients with account management, leading to increased loyalty and retention rates.
- Collaborated with colleagues to achieve branch sales targets and strengthen customer relationships.
- Personal loans and Home Equity loans.
- Resolved complex customer inquiries, maintaining professionalism and delivering swift solutions.
- Providing efficient and accurate transaction processing.
- Maintaining confidentiality and adhering to policy and procedure.
Salon Operator, Store Manager
Pacific Tan Salon
Jackson, MI
03.2017 - 04.2022
- Training new employees, assisting with creating training material, inventory, managed day to day operations, created schedule.
- Educated clients on tanning process, products, packages, and equipment.
- Preformed sanitation duties. (Sweeping, mopping, dusting, vacuuming, maintaining cleanliness of equipment.
Warehouse Worker
Greenwood Online
Jackson, MI
01.2016 - 02.2017
- Unboxed, inspected, and shipped merchandise, handled customer inquiries.
- Determining the quality and quantity of products, uploading the information to our database.
Custodian
D & D Maintenance
Albion, MI
03.2016 - 07.2016
- Performed cleaning and sanitation duties in medical buildings and a bank. (Wiping counters, vacuuming, sweeping, mopping, trash removal).
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Ride Operator
Cedar Point
Sandusky, OH
10.2015 - 11.2015
- Seasonal Halloweekend position.
- Operated amusement park rides.
- Ensured guest safety and satisfaction.
- Sanitation
Customer Service Representative
DTE
Jackson, MI
01.2015 - 02.2015
- Assisted customers with various inquiries and transactions.
- Assisted in setting up payment plans for customers.
- Took payments via phone.
- Scheduled service turn ons.
- Bill review.
Education
Basic Studies -
Jackson College
JACKSON, MI05.2014
High School Diploma -
Western School District
Parma, MI05.2013
Skills
- Cash handling
- Financial Product Knowledge
- Relationship Building
- Sales
- Management experience
- Customer service
- Interpersonal communication
- Verbal communication
- Punctuality
- Teamwork
- Reliability
- Self-motivation
- Organization
- Patience
- Independence
- Sanitation
Timeline
Personal Banker II
Fifth Third Bank
06.2022 - Current
Salon Operator, Store Manager
Pacific Tan Salon
03.2017 - 04.2022
Custodian
D & D Maintenance
03.2016 - 07.2016
Warehouse Worker
Greenwood Online
01.2016 - 02.2017
Ride Operator
Cedar Point
10.2015 - 11.2015
Customer Service Representative
DTE
01.2015 - 02.2015
Basic Studies -
Jackson College
High School Diploma -
Western School District