Summary
Overview
Work History
Education
Skills
Timeline
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Hannah DuBois

Lodi,CA

Summary

Dedicated and result-driven candidate with over five years of experience with the company. I am skilled in team leadership, problem-solving, and communication. Seeking to expand my expertise as an Assistant Store Manager to deliver exceptional customer experiences and achieve operational excellence.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks Coffee Company
09.2022 - Current
  • Partnered with management to help fix night shift operational gaps to make certain all partners were working to their highest potential to ensure the store's excellence.
  • Provided support to my partners on the floor during extremely hard situations to help them problem-solve and prioritize to assist our customers at best.
  • Upheld standards and routines to guarantee every customer has an enjoyable experience and that every drink and food item is of the highest quality every time.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Led plays in high volume and complex environments free of chaos and stress for my fellow partners which in return created the ultimate customer experience.

Barista Trainer

Starbucks Coffee Company
03.2022 - 09.2022
  • Trained new partners with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Taught proper procedures and routines to new partners to ensure excellence for our customers.

Barista

Starbucks Coffee Company
09.2021 - 03.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with my manager and shifts.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Fulfillment Team Member

Target
12.2019 - 09.2021
  • Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
  • Used proper time management to ensure all orders were picked on time and packaged to ensure happy customers.
  • Greeted customers and assisted them with any questions or concerns regarding every product in the store.

Barista

Cornerstone Bakery (Licensed Starbucks)
08.2017 - 12.2019
  • Became barista certified through a manager from the area and was able to uphold all standards routines in order to train any new hire to ensure all of our results matched any other starbucks.
  • Successfully used time management skills to maintain a well rounded work and full time student balance.
  • Efficiently made drinks to standard in a very timely manner for students in between their classes.

Team Member

Taco Bell
03.2015 - 08.2017
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Education

Some College (No Degree) - Nursing

Azusa Pacific University
Azusa, CA

Bachelor - Business Management (in Progress)

Arizona State University Online
Tempe, AZ
2025

Skills

  • Training and mentoring
  • Excellent communication skills
  • Cash handling expertise
  • Conflict resolution techniques
  • Creative Problem-Solving
  • Strong leadership capabilities

Timeline

Shift Supervisor

Starbucks Coffee Company
09.2022 - Current

Barista Trainer

Starbucks Coffee Company
03.2022 - 09.2022

Barista

Starbucks Coffee Company
09.2021 - 03.2022

Fulfillment Team Member

Target
12.2019 - 09.2021

Barista

Cornerstone Bakery (Licensed Starbucks)
08.2017 - 12.2019

Team Member

Taco Bell
03.2015 - 08.2017

Some College (No Degree) - Nursing

Azusa Pacific University

Bachelor - Business Management (in Progress)

Arizona State University Online

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Hannah DuBois