Hannah Elrod
Dawsonville,GA
Summary
Dynamic and results-driven professional with extensive experience at Waffle House, excelling in customer service and complaint resolution. Proven ability to enhance customer satisfaction through effective relationship building and active listening. Skilled in maintaining high food quality standards while training staff and managing kitchen operations efficiently. Committed to fostering a positive team environment.
Overview
2026
2026
years of professional experience
Work History
Salesperson
Waffle House
- Supervised kitchen operations to ensure timely food preparation and adherence to safety standards.
- Trained new staff on cooking techniques, equipment usage, and Waffle House way.
- Collaborated with team members to maintain high-quality food presentation and customer satisfaction.
- Resolved customer complaints swiftly, fostering positive dining experiences and repeat business.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Measured and mixed ingredients according to precise recipes for best results.
Cook Shift Leader
Waffle House
Cumming
06.2016 - Current
- Supervised kitchen operations to ensure timely food preparation and adherence to safety standards.
- Trained new staff on cooking techniques, equipment usage, and Waffle House way.
- Collaborated with team members to maintain high-quality food presentation and customer satisfaction.
- Resolved customer complaints swiftly, fostering positive dining experiences and repeat business.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Measured and mixed ingredients according to precise recipes for best results.
Education
GED -
Lanier Technical College
Cumming, GASkills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Sales process
- Customer engagement
- Active listening
- Product description
- Complaint handling
- Up-selling
- Customer loyalty programs
- Display restocking
- Customer relations
- Time management
- Sales development
Timeline
Cook Shift Leader
Waffle House
06.2016 - Current
Salesperson
Waffle House
GED -
Lanier Technical College