Hannah Estes
Webster
Summary
I have a range of experience in administrative work, including marketing, training, and enhancing customer experience. I have a strong passion for community, and team building. This passion is highlighted through my dedication to collaborative problem solving and ensuring others feel heard.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Myrtle Cruz Bookkeeping
Houston, TX
02.2022 - Current
- Maintain relationships with multiple engineers, vendors, and directors to ensure timely payments of incoming invoices
- Prepare materials for 40 municipal utility districts monthly meetings
- Created and implemented training on the process of submitting financial information to the Texas Comptroller's office
Administrative Assistant
Angel Transport
La Porte, TX
03.2021 - 02.2022
- Creating and sending weekly invoices
- Creating and issuing paychecks for contract employees
- Monitoring accounts receivable in Quickbooks to ensure timely follow up on delayed vendor payments
- Creating quotes to bid on potential new projects
- Attending networking events to develop relationships with members of the industry
Medical Practice Manager
Complete Womens Care Center
Pearland, TX
07.2018 - 03.2021
- Created and implemented policies and procedures for optimal practice and patient care
- Organized events for marketing and team building opportunities
- Researched surrounding areas for each location and developed mutually beneficial relationships with clinic neighbors
- Created and monitored schedules for 27 providers throughout 3 practice locations
- Monitored office and waiting areas regularly to provide clean and organized surroundings.
- Oversaw 40 assistants, technicians and office administrators.
- Resolved patient and employee conflicts including corrective actions when necessary
Medical Office Coordinator
Complete Womens Care Center
Pearland, TX
01.2015 - 07.2018
- Trained in all administrative positions allowing me to assist in whichever department or location was needed day to day
- Created superbills for patient visits while ensuring correct CPT codes, Diagnosis codes, and modifiers were used
- Explained insurance benefits to patients and collected copays or deductibles when required
- Created and instructed a training course for all administrative new hires
- Seasonal marketing assistance by creating sets of treats and marketing materials to be brought to neighboring provider offices and local businesses
Education
Associate of Arts - Business Administration
San Jacinto College District
Pasadena, TX04-2022
Skills
- Account balancing reconciliation
- Excel spreadsheets
- Microsoft
- Staff training and development
- Maintaining client relations
Accomplishments
- Awarded employee of the year for taking inititave and going the extra mile to ensure patient satisfaction.
Timeline
Administrative Assistant
Myrtle Cruz Bookkeeping
02.2022 - Current
Administrative Assistant
Angel Transport
03.2021 - 02.2022
Medical Practice Manager
Complete Womens Care Center
07.2018 - 03.2021
Medical Office Coordinator
Complete Womens Care Center
01.2015 - 07.2018
Associate of Arts - Business Administration
San Jacinto College District