HANNAH FLANAGAN
Marysville,OH
Summary
Highly-motivated employee with over 4 years customer service experience and a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Coastal Ridge
Columbus, OH
02.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
Sales Associate
The MacRay Company | OH
10.2022 - 06.2023
- Cultivated and maintained relationships to promote positive work culture
- Assisted customers in locating merchandise and making purchasing decisions
- Listen attentively to callers needs to ensure a positive customer experience
- Described products to customers and accurately explained details and care of merchandise
- Helped customers find specific products, answered questions and offered product advice
- Built and maintained relationships with peers and upper management to drive team success.
Store Manager
Bronze Body LLC
Springfield, OHIO
06.2019 - 11.2022
- Trained employees on additional job positions to maintain coverage of roles
- Enforced customer service standards and resolved customer problems to uphold quality service
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Answered product questions with up-to-date knowledge of sales and promotions
- Developed trusting relationships with customers by making personal connections
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Sold various products by explaining unique features and educating customers on proper application or usage
- Increased purchase amounts by cross-selling with similar products.
Education
High School Diploma -
Kenton Ridge
Springfield OH05.2019
Skills
Fair Housing Regulations
Building rapport
Customer service expertise
File Management
CRM Software
Organizational capabilities
Phone and Email Etiquette
Leasing and sales
Telephone and email etiquette
Property Tours
Unit inspection
Timeline
Leasing Consultant
Coastal Ridge
02.2023 - Current
Sales Associate
The MacRay Company | OH
10.2022 - 06.2023
Store Manager
Bronze Body LLC
06.2019 - 11.2022
High School Diploma -
Kenton Ridge