Hannah Fountaine
Lowell,MA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. And a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Shift Lead
The Pump House
04.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Team Member
Culver's Restaurant
05.2022 - 02.2023
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Resolved issues quickly to maintain productivity goals.
- Sought out ways to go above and beyond job requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Education
Present Student - Criminal Justice
Western Michigan University
Kalamazoo, MI04.2027
High School Diploma -
Lowell Senior High School
Lowell, MI05.2023
Skills
- Operation Monitoring
- Rewards Programs
- Corrective Actions
- Reverse Logistics
- Customer Loyalty
- Money Transfers
- Portion Sizes
- Team Motivation
- Motivational Leadership
- Food Safety and Sanitation
- Restaurant Operation
- Food Allergies
- Heavy Machinery Operation
- Equipment Preparation
Timeline
Shift Lead
The Pump House
04.2023 - Current
Team Member
Culver's Restaurant
05.2022 - 02.2023
Present Student - Criminal Justice
Western Michigan University
High School Diploma -
Lowell Senior High School
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