Summary
Overview
Work History
Education
Skills
Accomplishments
volunteer experience
Affiliations
Timeline
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Hannah Granger

Albany,New York

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Service Coordinator

Mohawk Opportunities
05.2021 - Current
  • Provided supportive, goal-oriented counseling with a focus on decision-making and problem-solving skills
  • Developed and implemented all resident service plans
  • Provided support and assistance on parenting skills, child safety, educational resources, and health care
  • Trained and supervised resident’s self-medication and complete medication documentation according to program procedure
  • Recorded all necessary medical information
  • Protected and ensured the confidentiality of all current, former, and prospective residents and consumers
  • Alert to potential crisis, intervene in crisis emergencies, and make appropriate notifications and file appropriate reports
  • Utilized appropriate assessment and crisis intervention skills.

Residential Counselor

Northern Rivers of Family Services
07.2020 - 03.2021
  • Provided physical and psychological needs of emotionally disturbed youth and adolescents clients in residential programs
  • Identified and used coping/safety plans
  • Provided regular routine
  • Therapeutic Crisis Intervention certified
  • CPR certified for infants and adults
  • Worked as part of a team including colleague residential counselors, clinicians, supervisors, and other administrative and functional support staff
  • Transported clients for medical, mental health and other essential needs.

Crew Member

Dunkin'
05.2019 - 04.2021
  • Performed cashier duty, product assistance, and cleaning while maintaining customer service
  • Ringing up patrons in a timely manner and high level of customer service
  • Regularly sought opportunities to upsell
  • Stocked and rotated inventory regularly
  • Performed store closing duties
  • Made food and beverage orders with accuracy
  • Bank deposits.

Cast Member

Regal Cinemas
04.2017 - 05.2019
  • Sold and collected admission tickets from patrons
  • Provided assistance with patrons’ with special needs
  • Conducted safety checks regularly
  • Counted and recorded number of patrons’
  • Operated refreshment stands before, during and after shows
  • Interacted pleasantly and courteously with patrons
  • Helped solve customer problems.

Education

Bachelor of Arts in Psychology -

The College of Saint Rose
Albany, New York

Skills

  • Individualized Service Plans
  • Accurate Recordkeeping
  • Notetaking and Documentation
  • Resource Utilization
  • Service Monitoring and Evaluation
  • Team Leadership
  • Client Advocacy
  • Goal Setting
  • Problem Solving
  • Detail Orientation
  • Empathy and Compassion
  • Adaptability and Flexibility

Accomplishments

Spirit of Recovery Award: Creative approach; use of a 'can do' or a 'how can I' approach to engage clients and promote growth and recovery; and ability to think outside of the box.


Created Hannah's mini Libraries throughout the community for easy reader access and participation.

volunteer experience

  • Albany County Crime Victim and Sexual Violence Center, Albany, New York, Rape Crisis Counselor, 11/2019 - 08/2020, Counseled, supported, and advocated for victims of sexual assault/ any crime via hotline and hospital., Certified Rape Crisis counselor, Certified Mandated Reporter
  • Hannah’s Libraries, Created mini libraries throughout the community., Honor system for easy reader access and participation, Created to get the community more involved in reading.

Affiliations

  • Leadership
  • Reading
  • Writing
  • Travel

Timeline

Service Coordinator

Mohawk Opportunities
05.2021 - Current

Residential Counselor

Northern Rivers of Family Services
07.2020 - 03.2021

Crew Member

Dunkin'
05.2019 - 04.2021

Cast Member

Regal Cinemas
04.2017 - 05.2019

Bachelor of Arts in Psychology -

The College of Saint Rose

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Hannah Granger