Hannah Gravish
Hamburg,PA
Summary
Detail-oriented professional with background in welding and customer service. Handles customer interactions and product inquiries with patience and empathy, while applying critical thinking to problem-solving. Committed to delivering quality service and contributing effectively to team success.
Offering solid foundation in technical and mechanical skills and ready to learn and grow in hands-on environment. Brings basic understanding of welding principles and safety practices. Ready to use and develop metalworking and fabrication skills in welding role.
Offering solid foundation in manual dexterity and technical aptitude, combined with genuine willingness to learn and grow in welding industry. Brings ability to understand and apply welding principles and safety practices, ensuring adherence to industry standards. Ready to use and develop skills in welding techniques and equipment handling in welding role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Lowe's
Hamburg, PA
04.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and locating items in-store.
- Maintained cleanliness and organization of checkout area, enhancing customer experience.
- Handled cash and credit transactions accurately, ensuring financial integrity.
- Collaborated with team members to ensure swift checkout operations during peak hours.
- Participated in training sessions to improve product knowledge and service skills.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Improved efficiency, organized checkout area for optimal workflow.
Crew Member
Dunkin
Hamburg, PA
06.2024 - 09.2024
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated coffee brewing equipment and maintained cleanliness standards for safety and hygiene compliance.
- Assisted in training new crew members on operational procedures and customer interaction protocols.
- Handled cash transactions accurately, ensuring balanced cash registers at end of shifts.
- Prepared food and beverage items according to company recipes, maintaining quality control standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency and service speed.
- Monitored inventory levels and communicated supply needs to management for timely replenishment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Sales Associate
Advance Auto Parts
Hamburg, PA
06.2023 - 10.2023
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance store appearance and accessibility.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated customers on promotional offers, driving increased sales engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Internship Student
Penn State St. Joseph Hospital
Reading, PA
09.2022 - 05.2023
- Assisted in patient intake processes, ensuring accurate data entry and documentation compliance.
- Collaborated with healthcare teams to streamline communication and improve patient care workflows.
- Conducted routine inventory checks on medical supplies, enhancing resource availability for clinical staff.
- Supported the implementation of electronic health record systems, facilitating efficient access to patient information.
- Evaluated patient feedback to identify areas for service improvement, contributing to enhanced patient satisfaction initiatives.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
Education
Associate of Applied Science - Welding
Northampton Community College
Bethlehem, PA05-2027
High School Diploma -
Hamburg Area High School
Hamburg, PA06-2023
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Welding
- Attention to detail
- Fabrication
- Stick welding
- Torch cutting
- Critical thinking
- Pipe welding
- MIG welding (some)
- TIG welding (some)
- Grinding
- Measurements
- Blue Print Reading (some)
Certification
- OSHA 10
- CPR
- Driver's License
Languages
English
Native or Bilingual
Timeline
Cashier
Lowe's
04.2025 - Current
Crew Member
Dunkin
06.2024 - 09.2024
Sales Associate
Advance Auto Parts
06.2023 - 10.2023
Internship Student
Penn State St. Joseph Hospital
09.2022 - 05.2023
Associate of Applied Science - Welding
Northampton Community College
High School Diploma -
Hamburg Area High School