Hannah Grubb
Charleston
Summary
Reliable Shift Leader with 10 years in restaurant industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
10
10
years of professional experience
Work History
Shift Leader
Ellen's Homemade Ice Cream
03.2013 - 08.2023
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Regents
West Virginia State University
Institute, WV12.2023
Master of Social Work - Social Work
Concord University
Athens, WV 01.2024 - Current
Skills
- Professional Appearance
- Training Assistance
- Customer service focus
- Cash Handling
- Cultural Awareness
- Self-Directed
- Friendly, Positive Attitude
- Customer Relations
- Multitasking Abilities
- Active Listening
Timeline
Master of Social Work - Social Work
Concord University
01.2024 - Current
Shift Leader
Ellen's Homemade Ice Cream
03.2013 - 08.2023
Bachelor of Arts - Regents
West Virginia State University
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