Summary
Overview
Work History
Education
Skills
Phone - Number
Additionalinformation - Activitiesandachievements
Certification
Timeline
Generic

Hannah Gruesbeck

Dimondale,MI

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Regency at Lansing West
Lansing, MI
07.2023 - 10.2024
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Reported changes in patient condition to registered nurse or physician.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Package Handler

Fedex Ground
Lansing, MI
10.2022 - 01.2023
  • Work together with others on an assembly line
  • Was able to keep up with a fast paced environment and equipment
  • Meet requirements for holidays and more inventory processing
  • Communicate with others to ensure equipment runs smoothly, unjamming blocks and notifying manager when belt was down
  • Responsible for covering 3 or more trucks and making sure the packages go to their designated shelf and driver

Customer Service Cashier

Sportsman's Warehouse
Lansing, MI
07.2022 - 12.2022
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from customer service, protecting company reputation, and loyal customer base
  • Worked with the store manager to resolve customer service issues, improve operations, and provide exceptional customer service
  • Operated a cash register for cash, check, and credit card transactions with 100% accuracy
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
  • Promoted customers' loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Mentored new team members on POS system operation, customer service strategies, and sales goals
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Provided Gun safety checks and assistance to customers bringing in their Equipment needs

FC Associate 1

Amazon
Lansing, MI
12.2020 - 06.2022
  • Work together with others on an assembly line
  • Was able to keep up with a fast paced environment and equipment
  • Meet requirements for holidays and more inventory processing
  • Communicate with others to ensure equipment runs smoothly, unjamming blocks and notifying manager when belt was down

Customer Service Cashier

Meijer
Grand Ledge, MI
05.2019 - 01.2020
  • Worked with customers to understand requirements and provide exceptional service
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from customer service, protecting company reputation, and loyal customer base
  • Worked with the store manager to resolve customer service issues, improve operations, and provide exceptional customer service
  • Operated a cash register for cash, check, and credit card transactions with 100% accuracy
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
  • Assisted customers with special service, account updates, and promotional options
  • Promoted customers' loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Mentored new team members on POS system operation, customer service strategies, and sales goals
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency

Fast Food Cashier

Kentucky Fried Chicken
Charlotte, MI
10.2017 - 05.2019
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at the start and end of each shift
  • Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
  • Processed POS transactions, including checks, cash, and credit purchases or refunds
  • Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
  • Served needs of more than 3 customers in a busy environment
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Educated customers by answering questions, fulfilling requests
  • Promoted customer's loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Mentored new team members on POS system operation, customer service strategies, and sales goals
  • Helped near 200 guests every day by processing payments, monitoring reward accounts and resolving service concerns
  • Assisted customers with special service, account updates, and promotional options

Education

High School Diploma -

Charlotte High School
Charlotte, MI
06.2017

Some College (No Degree) - Ultrasound

Lansing Community College
Lansing, MI

Skills

  • Customer service
  • Teamwork
  • Manual Labor
  • Patient-focused care
  • Quality Assurance
  • Electronic Charting
  • Compassionate caregiver
  • Reliable team player
  • Compassionate
  • Patient relationship building
  • Vital sign recording
  • Feeding Assistance
  • Companionship and emotional support

Phone - Number

(517) 597-0216

Additionalinformation - Activitiesandachievements

  • National Honors Society
  • Charlotte High School Membership Certificate

Certification

Nurse Aide Certificate: 0616202373259

06/16/2023

Timeline

Certified Nursing Assistant

Regency at Lansing West
07.2023 - 10.2024

Package Handler

Fedex Ground
10.2022 - 01.2023

Customer Service Cashier

Sportsman's Warehouse
07.2022 - 12.2022

FC Associate 1

Amazon
12.2020 - 06.2022

Customer Service Cashier

Meijer
05.2019 - 01.2020

Fast Food Cashier

Kentucky Fried Chicken
10.2017 - 05.2019

Nurse Aide Certificate: 0616202373259

06/16/2023

High School Diploma -

Charlotte High School

Some College (No Degree) - Ultrasound

Lansing Community College
Hannah Gruesbeck