Hannah Gruesbeck
Dimondale,MI
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Regency at Lansing West
Lansing, MI
07.2023 - 10.2024
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Reported changes in patient condition to registered nurse or physician.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Package Handler
Fedex Ground
Lansing, MI
10.2022 - 01.2023
- Work together with others on an assembly line
- Was able to keep up with a fast paced environment and equipment
- Meet requirements for holidays and more inventory processing
- Communicate with others to ensure equipment runs smoothly, unjamming blocks and notifying manager when belt was down
- Responsible for covering 3 or more trucks and making sure the packages go to their designated shelf and driver
Customer Service Cashier
Sportsman's Warehouse
Lansing, MI
07.2022 - 12.2022
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from customer service, protecting company reputation, and loyal customer base
- Worked with the store manager to resolve customer service issues, improve operations, and provide exceptional customer service
- Operated a cash register for cash, check, and credit card transactions with 100% accuracy
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Promoted customers' loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Provided Gun safety checks and assistance to customers bringing in their Equipment needs
FC Associate 1
Amazon
Lansing, MI
12.2020 - 06.2022
- Work together with others on an assembly line
- Was able to keep up with a fast paced environment and equipment
- Meet requirements for holidays and more inventory processing
- Communicate with others to ensure equipment runs smoothly, unjamming blocks and notifying manager when belt was down
Customer Service Cashier
Meijer
Grand Ledge, MI
05.2019 - 01.2020
- Worked with customers to understand requirements and provide exceptional service
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from customer service, protecting company reputation, and loyal customer base
- Worked with the store manager to resolve customer service issues, improve operations, and provide exceptional customer service
- Operated a cash register for cash, check, and credit card transactions with 100% accuracy
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Assisted customers with special service, account updates, and promotional options
- Promoted customers' loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Fast Food Cashier
Kentucky Fried Chicken
Charlotte, MI
10.2017 - 05.2019
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at the start and end of each shift
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Served needs of more than 3 customers in a busy environment
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Educated customers by answering questions, fulfilling requests
- Promoted customer's loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Helped near 200 guests every day by processing payments, monitoring reward accounts and resolving service concerns
- Assisted customers with special service, account updates, and promotional options
Education
High School Diploma -
Charlotte High School
Charlotte, MI06.2017
Some College (No Degree) - Ultrasound
Lansing Community College
Lansing, MISkills
- Customer service
- Teamwork
- Manual Labor
- Patient-focused care
- Quality Assurance
- Electronic Charting
- Compassionate caregiver
- Reliable team player
- Compassionate
- Patient relationship building
- Vital sign recording
- Feeding Assistance
- Companionship and emotional support
Phone - Number
(517) 597-0216
Additionalinformation - Activitiesandachievements
- National Honors Society
- Charlotte High School Membership Certificate
Certification
Nurse Aide Certificate: 0616202373259
06/16/2023
Timeline
Certified Nursing Assistant
Regency at Lansing West
07.2023 - 10.2024
Package Handler
Fedex Ground
10.2022 - 01.2023
Customer Service Cashier
Sportsman's Warehouse
07.2022 - 12.2022
FC Associate 1
Amazon
12.2020 - 06.2022
Customer Service Cashier
Meijer
05.2019 - 01.2020
Fast Food Cashier
Kentucky Fried Chicken
10.2017 - 05.2019
Nurse Aide Certificate: 0616202373259
06/16/2023
High School Diploma -
Charlotte High School
Some College (No Degree) - Ultrasound
Lansing Community College
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