Summary
Overview
Work History
Education
Skills
References
Timeline
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Hannah Halstead

Hopkinsville,KY

Summary

Self-motivated, professional, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Patriot Chevrolet
Hopkinsville, KY
11.2022 - 05.2023
  • $11 hourly/ 30 hours weekly
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Referral Coordinator

Hopkinsville Family Care
Hopkinsville, KY
08.2021 - 11.2021
  • $12.50 hourly/ 40 hours weekly
  • Assisted in the development of referral processes and procedures.
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
  • Communicated regularly with patients regarding their care plans following a referral.
  • Performed data entry related to referrals into electronic health record systems.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.

Mental Health Technician

Cumberland Hall Hospital
Hopkinsville, KY
02.2020 - 08.2020
  • $16 hourly/ 40-60 hours weekly
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
  • Assisted in transporting clients to appointments outside the facility when necessary.
  • Developed positive relationships with patients while maintaining professional boundaries.
  • Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.

Admissions Clerk

Western State Hospital
Hopkinsville, KY
01.2019 - 01.2020
  • $12 hourly/ 40-50 hours weekly
  • Organized and maintained filing systems for confidential documents.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Utilized computer software programs to create reports, labels, forms.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Retrieved patient medical records in response to requests from authorized personnel.

Restaurant Busser

Woodshed BBQ
Hopkinsville, KY
05.2015 - 05.2019
  • $7.50-$13 hourly/ 30-40 hours weekly
  • Greeted customers and provided menus; took beverage orders and delivered drinks.
  • Reset tables in a timely manner with clean silverware, napkins and condiments.
  • Inspected restaurant prior to opening for cleanliness and proper set-up of tables, chairs and booths.
  • Delivered excellent customer service by being friendly and accommodating guest needs.
  • Verified that all guests had been served before leaving their table after the meal was completed.
  • Provided assistance to other employees when needed during peak business hours.
  • Assisted with restocking supplies such as straws, cups, plates and utensils.

Education

High School Diploma -

Christian County High School
Hopkinsville, KY
05-2017

Skills

  • WPM: 100
  • Supply Management
  • Office Administration
  • Guest Relations
  • Front Office Management
  • Customer Service
  • Inventory Control
  • EMR Systems
  • Intake Assessment
  • Medical Records
  • Switchboard operations

References

References available upon request.

Timeline

Front Desk Receptionist

Patriot Chevrolet
11.2022 - 05.2023

Referral Coordinator

Hopkinsville Family Care
08.2021 - 11.2021

Mental Health Technician

Cumberland Hall Hospital
02.2020 - 08.2020

Admissions Clerk

Western State Hospital
01.2019 - 01.2020

Restaurant Busser

Woodshed BBQ
05.2015 - 05.2019

High School Diploma -

Christian County High School

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