HANNAH HARDIN
Goodlettsville,Tennessee
Summary
Motivated Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented and successful at executing new initiatives. Committed to creating workplace culture consistent with the organization's mission and values. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
Work History
Shift Lead
Scooter's Coffee
801 Rivergate Pkwy, Goodlettsville, TN 37072
06.2025 - Current
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Trained new staff on food safety protocols and service procedures for consistent quality.
- Managed inventory and supply ordering to maintain optimal stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented workflow improvements, increasing efficiency in food preparation and service processes.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Front End Lead
Ross Dress for Less
1028 Glenbrook Way, Hendersonville, TN 37075
04.2024 - 06.2025
- Led front end team to optimize customer service and enhance shopping experience.
- Trained and mentored staff on operational procedures and best practices.
- Streamlined checkout processes to reduce wait times and improve efficiency.
- Collaborated with management to implement strategic merchandising initiatives.
- Analyzed customer feedback to identify areas for service improvement.
Lead Barista
Barnes & Noble
Hendersonville, TN
01.2022 - 03.2024
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Ordered supplies, equipment and ingredients as needed.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
- Conducted weekly meetings with baristas to discuss any concerns or issues they had encountered throughout the week.
- Supervised daily coffee operations, ensuring quality and consistency in beverage preparation.
- Trained and mentored new baristas on equipment usage and customer service standards.
Shift Lead
Chick-fil-A
Goodlettsville, TN
01.2019 - 01.2022
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Managed and mentored staff members.
- Created and improved daily operational plans, developed production schedules and optimized task flows.
- Created fun team building activities to engage staff in upselling to meet revenue targets.
Education
Associate of Science - Psychology
Volunteer State Community College
12-2023
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05-2026
Skills
- Team Supervision
- Guest service
- Team motivation
- Conflict resolution
- Reliable and trustworthy
- Positive attitude
- Hardworking
- Supply Ordering
- Customer service focus
- Employee training
Timeline
Shift Lead
Scooter's Coffee
06.2025 - Current
Front End Lead
Ross Dress for Less
04.2024 - 06.2025
Lead Barista
Barnes & Noble
01.2022 - 03.2024
Shift Lead
Chick-fil-A
01.2019 - 01.2022
Associate of Science - Psychology
Volunteer State Community College
Bachelor of Science - Psychology
Middle Tennessee State University