Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Hawley

Allentown,PA

Summary

Dynamic server with a strong work ethic and exceptional customer service skills at PJ Whelihan's. Proven ability to engage guests and lead teams effectively, while managing high-pressure situations at The Udder Bar. Recognized for enhancing customer experiences through personalized service and efficient multitasking in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Server

PJ Whelihan's
04.2025 - Current
  • Delivered exceptional customer service, fostering positive dining experiences through attentive and personalized interactions.
  • Managed multiple tables efficiently, ensuring timely order taking and food delivery for optimal guest satisfaction.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions, enhancing meal customization.
  • Cultivated warm relationships with regular customers.

Ice Cream Server

The Udder Bar
06.2021 - 08.2024
  • Provided exceptional customer service by engaging with patrons and assisting with ice cream selections.
  • Maintained cleanliness and organization of serving area to ensure a pleasant dining experience.
  • Assisted in restocking supplies and inventory management to support daily operations effectively.
  • Trained new employees as a team lead
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Managed the store by myself once a week.

Education

High School Diploma -

Parkland High School
Allentown, PA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Menu memorization
  • Guest engagement
  • Team collaboration
  • Team leadership
  • Multitasking

Timeline

Server

PJ Whelihan's
04.2025 - Current

Ice Cream Server

The Udder Bar
06.2021 - 08.2024

High School Diploma -

Parkland High School

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Hannah Hawley