Hannah Herndon
Big Stone Gap,VA
Summary
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards
Overview
10
10
years of professional experience
Work History
Sales Representative
HLM Inside Info Inc.
Tonawanda, NY
11.2025 - Current
- Cultivated and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Conducted market research to identify new sales opportunities and target potential clients effectively.
- Collaborated with marketing team to develop promotional materials and campaigns aligned with sales goals.
- Analyzed sales data to track performance trends and adjust strategies for improved outcomes.
Bartender/Server
El Dorado Grill
Wise, VA
05.2021 - 04.2024
- Crafted and served a diverse range of beverages, enhancing customer satisfaction and experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Service Representative
Sykes Enterprises, Incorporated
07.2018 - 05.2021
- Educated customers on product features, ensuring understanding and satisfaction with services offered.
- Resolved customer inquiries and issues through effective communication and problem-solving strategies.
- Analyzed customer data to identify trends, informing management decisions for service improvement strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Assistant
Riggs Oil Company
06.2016 - 05.2018
- Led initiatives to improve filing systems, increasing accessibility of critical documents.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Education
Bachelor of Science - Criminal Justice
King University
Bristol, TN12-2026
Skills
- File management
- Report generation
- Cross-functional communication
- Confidentiality
- Prioritization and time management
- Accounting software
- Marketing
- Complex Problem-Solving
- Engaging personality
- Appointment coordination
- Recordkeeping
- Customer and client relations
Timeline
Sales Representative
HLM Inside Info Inc.
11.2025 - Current
Bartender/Server
El Dorado Grill
05.2021 - 04.2024
Customer Service Representative
Sykes Enterprises, Incorporated
07.2018 - 05.2021
Office Assistant
Riggs Oil Company
06.2016 - 05.2018
Bachelor of Science - Criminal Justice
King University