Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Hovious

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

15
15
years of professional experience

Work History

Community Manager

RPM Living (Skye at Conway)
07.2024 - Current
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Partnered with ownership to build detailed budgets and long-term financial forecasts, aligning operational goals with investment strategies.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Maintained meticulous records of all property transactions, including leases, renewals, and terminations.

Community Manager

RPM Living (Casa Mirella Apartments)
02.2024 - 07.2024
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Increased community occupancy from 79% to 90% within 4 months through strategic resident engagement, targeted outreach, and improved leasing processes.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.

Community Manager

RPM Living (10X Ormond Beach)
04.2022 - 02.2024
  • Compiled and conveyed all operational and financial data to the regional manager
  • Managed tenant relations, including promoting tenant satisfaction and streamlining services
  • Worked with ownership to identify, develop, and achieve community goals and objectives.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Accurately tracked and reported on income and expenses, providing transparent financial statements to property owners.

Assistant Manager

RPM Living (Reserve At Ormond)
02.2020 - 04.2022
  • Processed rent payments and assisted in evicting of tenants
  • Collected receivable accounts and handled operating expenses
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Leasing Professional

Weller Management (Integra Shores)
08.2018 - 02.2020
  • Applied sales skills to recruit residents and match them with the right housing and needs for their budgets
  • Marketing properties, preparing lease documents and screening prospective tenants to qualify them
  • Acting as a landlord for property owners and help them navigate the property market.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.

Guest Services Agent/Rooms Controller

Hilton Oceanfront Resort
04.2010 - 09.2018
  • Reviewed account information and charges with guests during check-out
  • Collaborated with maintenance and housekeeping to make sure rooms were ready on time and were up to guests standards
  • Resolved service-related problems in a timely manner
  • Verified that personal and payment information on guest accounts were accurate and complete
  • Greeted and welcomed all guests with a smile.

Leasing Consultant

Dominium Management Services (Epic Apartments)
10.2017 - 08.2018
  • Performed background, reference, and credit checks; selected quality tenants and maintained high occupancy rates
  • Showed available properties to prospective tenants; negotiated lease and rental agreements
  • Collected application fees and deposits and kept accurate records of all financial transactions
  • Coordinated move-ins and move-outs as well as kept up with office organization and resident files.

Education

Hospitality Management -

Keiser university
Daytona Beach, FL
01.2017

Skills

  • Yardi
  • MS Office
  • Revenue Management
  • Multi-Family Property Management
  • Tenant and Eviction Laws
  • Leasing and Sales
  • Strong Leadership Skills
  • Vendor Relationship Development

Timeline

Community Manager

RPM Living (Skye at Conway)
07.2024 - Current

Community Manager

RPM Living (Casa Mirella Apartments)
02.2024 - 07.2024

Community Manager

RPM Living (10X Ormond Beach)
04.2022 - 02.2024

Assistant Manager

RPM Living (Reserve At Ormond)
02.2020 - 04.2022

Leasing Professional

Weller Management (Integra Shores)
08.2018 - 02.2020

Leasing Consultant

Dominium Management Services (Epic Apartments)
10.2017 - 08.2018

Guest Services Agent/Rooms Controller

Hilton Oceanfront Resort
04.2010 - 09.2018

Hospitality Management -

Keiser university

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