Hannah James
Fort Worth,TX
Summary
Adept at enhancing guest experiences and streamlining service workflows, I excelled in roles at The Porch and Urban Air, showcasing exceptional customer service and efficient cash handling. My proactive approach improved order accuracy and facilitated seamless event management, embodying a strong work ethic and a knack for guest engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Porch
04.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Party Host
Urban Air
01.2019 - 07.2021
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Food Expeditor
El Primo's
01.2019 - 12.2020
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
Education
No Degree - Acccounting
Texas Tech University
Lubbock, TX07.2026
High School Diploma -
Pantego Christian Academy
Pantego, Tx05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
Server
The Porch
04.2022 - 08.2022
Party Host
Urban Air
01.2019 - 07.2021
Food Expeditor
El Primo's
01.2019 - 12.2020
No Degree - Acccounting
Texas Tech University
High School Diploma -
Pantego Christian Academy
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
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