Hannah Jardin
Acushnet,MA
Summary
Results-driven professional with extensive experience in hospitality and customer service. Expertise in conflict resolution and critical thinking, leading to improved guest satisfaction and operational efficiency. Committed to leveraging analytical skills to implement service enhancements.
Overview
9
9
years of professional experience
Work History
Server
Courtyard Restaurant
Fairhaven, Massachusetts
2023.05 - Current
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Processed payments and handled cash transactions securely.
- Delivered exceptional service to high volume of daily customers, ensuring satisfaction.
- Collaborated with hosts, bussers, and kitchen staff to maintain seamless service.
Server / Takeout
Riccardis Italian Restaurant
Fairhaven, Massachusetts
2018.03 - Current
- Provided exceptional customer service to enhance guest experience in a fast-paced environment.
- Processed cash transactions and payments efficiently at the register.
- Resolved customer complaints promptly to maintain high guest satisfaction.
- Accurately took orders from customers within time constraints.
- Handled guest inquiries and complaints with professionalism to ensure satisfaction.
Package Handler
FedEx
Middleboro, Massachusetts
2021.12 - 2023.09
- Maintained safe working conditions through adherence to safety protocols.
- Inspected packages for damage and promptly reported discrepancies.
- Loaded delivery trucks with prepared packages to ensure timely dispatch.
- Scanned and sorted packages by destination and service type using handheld scanner.
- Attended safety meetings and training sessions to promote safety awareness among team members.
- Managed time to consistently meet productivity targets.
Retail Sales Associate
Marshalls
Fairhaven, Massachusetts
2020.09 - 2022.10
- Organized visually appealing displays to enhance customer shopping experience.
- Restocked shelves and managed inventory to ensure product availability and improve customer satisfaction.
- Greeted customers and provided assistance in locating requested items to boost satisfaction.
- Updated signage and restocked racks with latest merchandise to attract customer attention to promotions.
- Organized product displays to attract customers and increase sales.
- Calculated pricing, applied discounts, and processed transactions efficiently.
Server Shift Leader
Nicks Homemade Pizza
Mattapoisett, Massachusetts
2017.03 - 2020.09
- Led server team during peak shifts to enhance service delivery and guest satisfaction.
- Trained new employees on operational procedures and customer service standards to improve team performance.
- Created positive guest experiences by addressing needs and providing tailored recommendations.
- Maintained comprehensive knowledge of menu items to effectively communicate options.
- Performed opening and closing duties, including cash handling and equipment maintenance.
- Executed cash register functions with accuracy and efficiency.
- Maintained cleanliness and organization of dining area through regular assessments to create inviting atmosphere.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH2025-06
Skills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Critical thinking
- Order management
- Multitasking and organization
Timeline
Server
Courtyard Restaurant
2023.05 - Current
Package Handler
FedEx
2021.12 - 2023.09
Retail Sales Associate
Marshalls
2020.09 - 2022.10
Server / Takeout
Riccardis Italian Restaurant
2018.03 - Current
Server Shift Leader
Nicks Homemade Pizza
2017.03 - 2020.09
Bachelor of Arts - Psychology
Southern New Hampshire University