Hannah McClain
BENNINGTON,VT
Summary
Experienced in managing daily operations within a fast-paced environment, demonstrating strong organizational skills and attention to detail. Successfully trained new team members on operational procedures, enhancing team efficiency and service delivery. Proven ability to handle customer inquiries and resolve issues promptly, contributing to a positive experience for clients. Knowledgeable in inventory management practices, ensuring optimal stock levels and compliance with safety regulations.
Flexible professional offering extensive history of excellent customer service and precise prescription formulation. Versed in relevant regulations with dedication to ethical practices.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Pharmacy Technician
Walmart
BENNINGTON, Vt
11.2015 - Current
- Processed and filled prescriptions accurately, ensuring compliance with safety regulations and enhancing patient care efficiency.
- Assisted in maintaining inventory levels, reducing medication shortages through effective stock management and organization.
- Trained new pharmacy technicians on operational procedures, fostering a knowledgeable team and improving workflow efficiency.
- Managed customer inquiries and resolved issues promptly, contributing to a positive patient experience and satisfaction.
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and optimizing team performance.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Cosmetologist
Salon Retreat
Rincon, Georgia
08.2013 - 05.2016
- Executed a variety of advanced hair and skincare techniques, ensuring high-quality results that consistently met client expectations.
- Maintained an organized and well-stocked workspace, ensuring all necessary tools and products were readily available for efficient service delivery.
- Developed strong client relationships through effective communication, leading to an increase in repeat clientele and referrals.
- Stayed current with industry trends and techniques, implementing new styles and services that attracted diverse clientele and expanded service offerings.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Managed appointments through scheduling software program.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Maintained accurate records of customer services provided.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Maintained cleanliness of salon equipment and tools.
- Advised clients on how to maintain their new hairstyles at home.
- Assisted customers in selecting appropriate retail products for their needs.
- Promoted additional services or products available in the salon.
Catering Assistant
Magnolia Grill Catering
Savannah, Georgia
12.2012 - 01.2014
- Prepared and organized catering setups for various events, ensuring timely service and excellent guest experiences.
- Collaborated with team members to streamline service processes, enhancing efficiency during peak catering events.
- Monitored food safety compliance and cleanliness standards, contributing to a safe and hygienic catering environment.
- Provided excellent customer service by interacting with guests during events.
- Assisted in setting up and breaking down catering events.
- Assisted caterers with food distribution by organizing food products and plating items.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Cleaned kitchen equipment and surfaces after each event.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Checked supply levels and replenished items as needed for dining and catering functions.
- Interacted with guests to obtain feedback on product quality and service levels.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Filled in for absent workers by performing wide variety of food service work.
Shift Manager
Dairy Queen Grill & Chill
Rincon, MI
07.2011 - 08.2013
- Directed daily operations by managing team schedules, ensuring optimal staffing to meet customer demands efficiently.
- Trained and mentored new staff on service standards and operational procedures, fostering a collaborative work environment.
- Coordinated inventory management and restocking processes, ensuring product availability and minimizing waste effectively.
- Implemented quality control measures to maintain high food safety standards, positively impacting overall customer satisfaction.
- Resolved customer inquiries and complaints promptly, enhancing the overall dining experience and encouraging repeat business.
- Developed and maintained effective communication channels among staff, promoting teamwork and ensuring operational consistency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Maintained cleanliness and organization of work area.
- Ensured compliance with food safety regulations and quality standards.
Education
Cosmetology - Master Cosmetologist
Empire Beauty School
Savannah, GA 06.2012 - 05.2013
Skills
- Prescription processing
- Inventory management
- Team training
- Customer inquiries
- Sanitation practices
- Payment processing
- Conflict resolution
- Cash handling
- Communication skills
- Time management
Timeline
Pharmacy Technician
Walmart
11.2015 - Current
Cosmetologist
Salon Retreat
08.2013 - 05.2016
Catering Assistant
Magnolia Grill Catering
12.2012 - 01.2014
Cosmetology - Master Cosmetologist
Empire Beauty School
06.2012 - 05.2013
Shift Manager
Dairy Queen Grill & Chill
07.2011 - 08.2013