Hannah Kepler
Madera,CA
Summary
Self-motivated, creative thinker offering excellent interpersonal communication, relationship management, customer service and presentation skills. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
McCaffrey Homes
01.2024 - Current
- Conducted comprehensive needs assessments with prospective clients identifying their specific requirements leading to tailored property recommendations.
- Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
- Reviewed and executed confidential documents, contracts and disclosures.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Real Estate Agent
Granville Homes
10.2022 - 01.2024
- Generated leads by participating in industry events, networking opportunities, and utilizing social media marketing techniques.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
- Prepared and presented contracts and other legal documents to clients.
Design & New Home Specialist
De Young Properties
10.2021 - 10.2022
- Provide prospective buyers with information regarding new and upcoming properties
- Follow up on leads to gauge level of interest and keep them up to date on the happenings of the communities via email, phone, and text
- Followed-up escrow process and maintained timely closing of escrow.
- Provided exceptional customer service throughout the entire home-buying journey, ultimately resulting in positive reviews and referrals from satisfied clients.
Community Representative
McCaffrey Homes
05.2020 - 09.2021
- Increased client satisfaction by providing exceptional customer service and efficiently addressing inquiries.
- Coordinated leads management with Lasso CRM software to improve efficiency with prioritized prospects.
- Efficiently managed multiple priorities while maintaining attention to detail in a fast-paced environment.
- Provided exceptional customer service by promptly addressing concerns or inquiries from potential buyers.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
Client Services
Bridgewealth Advisory Group, LLC
09.2018 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
Office Assistant
Mammoth Mountain Ski Area
11.2013 - 05.2018
- Responded to inquiries from callers seeking information.
- Used POS system to enter orders, process payments and issue receipts.
- Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School -
Caruthers High School
Caruthers, CASkills
- Customer Service
- Time Management
- Problem-solving skills
- Critical Thinking
- Ability to Multitask
- Adaptability
- Computer Skills
- Highly Organized and efficient
- Ability to work under pressure
Certification
Real Estate License, California
Timeline
Sales Associate
McCaffrey Homes
01.2024 - Current
Real Estate Agent
Granville Homes
10.2022 - 01.2024
Design & New Home Specialist
De Young Properties
10.2021 - 10.2022
Community Representative
McCaffrey Homes
05.2020 - 09.2021
Client Services
Bridgewealth Advisory Group, LLC
09.2018 - 07.2019
Office Assistant
Mammoth Mountain Ski Area
11.2013 - 05.2018
High School -
Caruthers High School
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