HANNAH KING
Folkston,United States
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Experienced with crisis management and emergency response. Utilizes advanced communication skills to maintain order and provide clear instructions. Strong understanding of multi-tasking and prioritizing calls to ensure efficient service and public safety.
Overview
11
11
years of professional experience
Work History
911 Dispatcher
Charlton County Sheriff's Office
Folkston, GA
06.2025 - Current
- Respond to emergency calls, assessing situations and prioritizing dispatching of appropriate resources.
- Coordinate communication between law enforcement, emergency medical services, and fire departments during critical incidents.
- Monitor multiple radio channels, ensuring clear communication and rapid response to evolving emergencies.
- Document call details accurately in real-time using CAD (Computer-Aided Dispatch) software for incident tracking.
- Provide guidance and reassurance to callers in distress, maintaining composure under high-pressure situations.
- Monitor Police and Fire radios to provide assistance to responding personnel.
- Provide exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Shift Manager
Life Care Center of Hilliard
Hilliard, FL
11.2023 - 04.2025
- Designed and executed daily, weekly, and monthly activity calendars tailored to physical, emotional, and cognitive needs of 100+ residents.
- Supervised and trained a team of 3 activities assistants and 3-5 volunteers.
- Partnered with local organizations and entertainers to bring diverse programming to the community.
- Increased resident participation in activities by 30% through improved scheduling and personalized offerings.
- Maintained accurate activity documentation for compliance with state and federal guidelines.
- Managed monthly departmental budget, ensuring cost-effective programming without compromising quality.
- Employment Duration: 1 year 5 months
Shift Manager
Papa John's International
Warner Robins, Georgia, United States
01.2018 - 11.2019
- Full-time
- Employment Duration: 1 year 11 months
Secretary
Southeastern Automotive Group
06.2016 - 11.2016
- Greet customers as they enter the store.
- Collect payment from customer and make change.
- Clean front end of store and help set up sidewalk displays.
- File paperwork, receive and place phone calls.
- Sign for packages and authorize shipment of packages.
- Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
- Provide superior customer service leadership.
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.
- Perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
- Effective oral and written communication skills.
- Effective interpersonal skills.
- Good organization skills with attention to detail.
- Ability to solve problems and deal with a variety of situations where limited standardization exists.
- Employment Duration: 6 months
Sales Associate
Harvey's Supermarket
01.2016 - 06.2016
- Unload trucks according to the prescribed process for the store.
- Follow company work processes to receive, open and unpack cartons and totes.
- Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.
- Restock returned and recovered merchandise.
- Assist customers by locating merchandise.
- Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.
- Greet customers as they enter the store.
- Maintain register countertops and bags; implement register countertop plan-o-grams.
- Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
- Collect payment from customer and make change.
- Clean front end of store and help set up sidewalk displays.
- Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
- Provide superior customer service leadership.
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.
- Open and/or close the store under specific direction of the Area Manager.
- Supply cashiers with change when needed.
- Read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
- Perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
- Knowledge of cash handling procedures including cashier accountability and deposit control.
- Ability to learn and perform IBM cash register functions to generate reports.
- Knowledge of inventory management and merchandising practices.
- Effective oral and written communication skills.
- Effective interpersonal skills.
- Knowledge of cash, facility and safety control policies and practices.
- Good organization skills with attention to detail.
- Ability to solve problems and deal with a variety of situations where limited standardization exists.
- Employment Duration: 6 months
Shift Manager
Dairy Queen
Folkston, GA
03.2015 - 01.2016
- Authorize and sign for refunds and overrides; count register; make bank deposits.
- Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
- Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager.
- Monitor cameras for unusual activities (customers and employees), if applicable.
- Supply cashiers with change when needed.
- Complete all required paperwork and documentation according to guidelines and deadlines as assigned.
- Unload trucks according to the prescribed process for the store.
- Follow company work processes to receive, open and unpack cartons and totes.
- Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.
- Restock returned and recovered merchandise.
- Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager.
- Assist customers by locating merchandise.
- Greet customers as they enter the store.
- Maintain register countertops and bags; implement register countertop plan-o-grams.
- Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
- Collect payment from customer and make change.
- Clean front end of store and help set up sidewalk displays.
- Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
- Provide superior customer service leadership.
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.
- Open and/or close the store under specific direction of the Area Manager.
- Employment Duration: 11 months
Education
High School Diploma -
Charlton County High School
05-2016
Skills
- Self-Motivated
- Hardworking
- Dedicated
- Team Player
- Punctual
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
- Data entry proficiency
- Map reading skills
- Crisis management
- Computer-aided dispatching
- Information documentation
Timeline
911 Dispatcher
Charlton County Sheriff's Office
06.2025 - Current
Shift Manager
Life Care Center of Hilliard
11.2023 - 04.2025
Shift Manager
Papa John's International
01.2018 - 11.2019
Secretary
Southeastern Automotive Group
06.2016 - 11.2016
Sales Associate
Harvey's Supermarket
01.2016 - 06.2016
Shift Manager
Dairy Queen
03.2015 - 01.2016
High School Diploma -
Charlton County High School