Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Little

Account Adjuster
Wilmington,NC

Summary

Dedicated 911 Dispatcher offering 8 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

9
9
years of professional experience

Work History

911 Dispatcher

Johnston County 911
Smithfield, NC
03.2012 - 01.2020
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.

911 Dispatcher

Harnett County Sheriff's Office
Lillington, NC
12.2015 - 01.2017
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Education

High School Diploma -

James Hunt High School
Wilson, NC
06.2002

Skills

  • Flexible and Adaptable
  • Teambuilding
  • Multitasking Abilities
  • Excellent Communication
  • Dependable and Responsible
  • Good Telephone Etiquette
  • Attention to Detail
  • Self-Motivated

Timeline

911 Dispatcher

Harnett County Sheriff's Office
12.2015 - 01.2017

911 Dispatcher

Johnston County 911
03.2012 - 01.2020

High School Diploma -

James Hunt High School
Jennifer LittleAccount Adjuster