Hannah Kitella
Erie,CO
Summary
Proven track record in enhancing customer experiences and streamlining operations, notably at Just Between Friends. Excelled in time management and customer service, significantly improving check-in efficiency and fostering positive relationships. Adapted swiftly to new roles, demonstrating versatility in both front-end and operational tasks. Skilled in cash handling and effective communication, contributing to operational improvements and increased satisfaction.
- Dedicated The Rusty Melon with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Just Between Friends
05.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Dishwasher Promoted to Line Cook
The Rusty Melon
08.2022 - 05.2024
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Warehouse Assistant
Creative Learning Systems
06.2021 - 08.2022
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Education
High School Diploma -
Erie High School
Erie, CO05.2024
Skills
- Customer Service
- Time Management
- Listening Skills
- Verbal and written communication
- Payment Processing
- Cleaning and organization
- Attention to Detail
- Food Preparation
Timeline
Front Desk Receptionist
Just Between Friends
05.2024 - 08.2024
Dishwasher Promoted to Line Cook
The Rusty Melon
08.2022 - 05.2024
Warehouse Assistant
Creative Learning Systems
06.2021 - 08.2022
High School Diploma -
Erie High School
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