Hannah Koski
Fredericksburg,VA
Summary
Shift Manager experienced in enhancing customer satisfaction and leading teams to improve operational management. Fostered positive team culture and delivered exceptional service outcomes through effective leadership and communication. Utilized Microsoft Office Suite to streamline processes and enhance productivity.
Overview
6
6
years of professional experience
Work History
Shift Manager
Starbucks
Stafford, Virginia
04.2024 - Current
- Managed daily operations to ensure a smooth and efficient store environment.
- Trained and mentored baristas on customer service and beverage preparation standards.
- Oversaw inventory management and restocked supplies to maintain optimal levels.
- Ensured compliance with food safety and sanitation standards during operations.
- Implemented store promotions and marketing initiatives, resulting in increased customer engagement.
- Fostered a positive team culture through effective communication and support.
- Resolved customer inquiries and concerns promptly to maintain satisfaction levels.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Cultivated positive working relationships with staff, customers, and vendors to enhance collaboration and service.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Coached employees on effective customer interactions, leading to improved service quality.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached team members to improve performance and meet expectations.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Directed and led employees and team members on effective operations, methods and procedures.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Organized special events such as holiday sales or promotional campaigns.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Counted cash registers at shift end to ensure accuracy.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Built lasting client relationships by organizing and planning sales events.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Task Associate
Ulta Salon and Cosmetics
Fredericksburg, Virginia
03.2023 - Current
- Guided customers in selecting beauty products by providing tailored recommendations based on individual needs.
- Managed inventory levels and restocked shelves to ensure product availability.
- Maintained cleanliness and organization of the sales floor and display areas.
- Trained new staff on company policies and product knowledge, enhancing their ability to assist customers effectively.
- Demonstrated product features and benefits, increasing customer understanding and encouraging informed purchasing decisions.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Inspected merchandise for wear or defects, disposing of damaged items.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Read orders to verify attributes and quantities of merchandise.
- Stamped price tags on merchandise, referring to official price lists.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Tracked outgoing orders to provide shipping status to customers.
- Distributed supplies and materials to team members according to requisition requests, facilitating workflow.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
Waitress Trainer
Basilico Gourmet Pizzeria & Restaurant
Fredericksburg, Virginia
06.2021 - 11.2021
- Trained new waitstaff on menu items and service standards.
- Delivered constructive feedback and support to elevate team performance and service quality.
- Oversaw daily operations to ensure excellent customer experiences.
- Resolved customer complaints promptly and professionally, enhancing guest satisfaction.
- Maintained cleanliness and organization of dining area and supplies.
- Collaborated with kitchen staff to ensure timely food delivery.
- Recognized outstanding performances to foster a positive attitude among waiters and improve customer interactions.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
- Explained various techniques used in handling large groups of customers efficiently.
- Reviewed servers' performance regularly by observing them interacting with customers during meal services.
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Calculated charges, issued table checks, and collected payments from customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided exceptional service to high volume of daily customers.
- Worked directly with servers for many shifts during training process.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
- Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Clarified goals and expectations for trainees.
Line Cook
Noodles & Company
Fredericksburg, Virginia
06.2021 - 10.2021
- Prepared ingredients and menu items following company recipes and standards.
- Managed food safety and sanitation practices in compliance with health regulations.
- Operated kitchen equipment efficiently to ensure smooth meal preparation.
- Collaborated with team members to maintain a fast-paced work environment.
- Monitored inventory levels and coordinated with management for efficient restocking.
- Delivered orders promptly during peak service hours, contributing to customer satisfaction.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in a fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Performed basic knife skills such as dicing onions or slicing meats.
- Kept stations stocked and ready for use to maximize productivity.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Followed health and safety standards to ensure a safe working environment for employees and customers alike.
- Restocked food items throughout the shift to prepare necessary ingredients for cooking and timely service.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Inspected equipment for cleanliness prior to use every shift.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Adhered to portion controls and presentation specifications.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Adhered to sanitation policies at all times when handling food products.
- Carried pans and trays of food to and from work stations, the stove, and refrigerator.
- Prepared meals according to company standards.
- Performed workstation prep prior to shift start.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Executed proper techniques when preparing menu item ingredients.
- Trained new team members on meat and vegetable preparation techniques to maintain quality standards.
Cashier Floor Supervisor
Dollar General
Fredericksburg, Virginia
02.2021 - 08.2021
- Supervised cashier team to enhance customer service and streamline transaction processes.
- Managed cash register operations, including cash handling and balancing.
- Trained new employees on company policies and customer service standards to foster a knowledgeable workforce.
- Oversaw merchandise displays to maintain store organization and presentation.
- Assisted customers with inquiries, returns, and product locations promptly.
- Coordinated inventory management to ensure stock availability and accuracy.
- Enforced safety protocols to maintain a secure shopping environment for customers.
- Executed additional responsibilities to support team operations and maintain smooth workflow.
- Maintained a clean work area free from clutter or debris.
- Monitored the daily activities of each cashier to ensure accuracy and efficiency.
- Assisted with training new hires on proper cashiering techniques.
- Maintained accurate records of all transactions processed by the cashiers.
- Performed daily opening and closing duties such as balancing registers, verifying bank deposits, reconciling petty cash funds.
- Provided feedback on staff performance and coached employees on ways to improve their job skills.
- Implemented policies and procedures related to safety, security, merchandising displays.
- Kept up-to-date on current promotions and specials offered at the store.
- Coordinated with store managers on scheduling changes or special events.
- Ensured that cashiers performed their duties in accordance with company policy and procedures.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Built and maintained working relationships with peers and upper management.
- Verified customer age requirement for alcohol or tobacco purchases.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Reconciled registers to prepare daily bank deposits.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Processed payments promptly for customers to exceed productivity standards.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Trained, managed and motivated employees to promote professional skill development.
Fast Food Crew Member
Freddy's Frozen Custard & Steakburgers
Fredericksburg, Virginia
06.2020 - 02.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Operated kitchen equipment including grills and fryers safely and efficiently.
- Prepared and assembled menu items according to standard recipes and procedures.
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to achieve timely order fulfillment during peak hours, enhancing customer satisfaction.
- Assisted in training new crew members on operational procedures and safety standards.
- Handled cash transactions accurately at the register while ensuring customer satisfaction.
- Adhered to food safety guidelines to maintain high standards of quality and hygiene.
- Followed all health and safety regulations when handling food.
- Recorded customer orders and communicated clearly to confirm each order.
- Greeted customers in a friendly and professional manner.
- Kept customer and food preparation areas clean and well-organized.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Stocked shelves with inventory items.
- Organized take-out orders for customers quickly and accurately.
- Followed company safety standards for food quality and sanitation procedures.
- Prepared beverages including coffee drinks, smoothies, shakes.
- Trained new crew members on proper food handling procedures.
- Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Operated cash registers to process customer orders.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Performed opening and closing duties such as cleaning counters or restocking supplies.
- Checked quality of products before serving them to customers.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Reviewed contents on food trays to check complete order.
- Promoted food items, beverages, and desserts, contributing to increased sales and customer engagement.
- Replenished condiments, napkins, and other supplies at the counter area.
- Prepared items according to written or verbal orders, working on several different orders.
- Quickly and efficiently processed payments and made accurate change.
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
- Monitored product freshness and rotation of stock on shelves according to company guidelines.
- Modified requested menu items in POS system to customize orders.
- Mastered point-of-service computer system for automated order taking.
- Promptly reported complaints to supervisor for quick, efficient resolution.
- Restocked shelves with fresh ingredients throughout the shift.
- Organized food items on serving trays and in carry-out packages.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Maintained high standards of customer service, ensuring positive experiences during high-volume shifts.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Tailored orders to address customer allergies and gluten concerns.
Education
High School Diploma -
Stafford High School
Fredericksburg, VA06-2022
Some College (No Degree) - International Studies
Germanna Community College
Fredericksburg, VA04-2026
Skills
- Operational management
- Inventory management
- Employee training
- Customer service
- Team building
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Microsoft outlook
- Communication skills
Timeline
Shift Manager
Starbucks
04.2024 - Current
Task Associate
Ulta Salon and Cosmetics
03.2023 - Current
Waitress Trainer
Basilico Gourmet Pizzeria & Restaurant
06.2021 - 11.2021
Line Cook
Noodles & Company
06.2021 - 10.2021
Cashier Floor Supervisor
Dollar General
02.2021 - 08.2021
Fast Food Crew Member
Freddy's Frozen Custard & Steakburgers
06.2020 - 02.2021
High School Diploma -
Stafford High School
Some College (No Degree) - International Studies
Germanna Community College