Hannah Lamb
Waverly ,TN
Summary
Dynamic professional with leadership experience in client support and financial transactions. Enhanced customer satisfaction through effective dispute resolution and time management. Implemented inventory practices that minimized waste and optimized productivity in fast-paced environments. Committed to maintaining a safe and organized workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Waverly Shell
06.2022 - Current
- Ensured compliance with safety protocols and company policies during daily operations.
- Coordinated staff schedules to enhance workflow and optimize productivity.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer inquiries, significantly improving satisfaction rates.
- Conducted regular audits of equipment and supplies for peak business readiness.
- Maintained a clean, safe, organized store environment to elevate customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting with minimal discrepancies.
Carhop Server
Sonics Drive In
Waverly, TN
10.2020 - 01.2025
- Ensured timely delivery of food and beverages, prioritizing exceptional customer service.
- Maintained a clean and organized dining environment to enhance guest experience.
- Processed transactions accurately using point-of-sale system for efficient order management.
- Adapted quickly to menu changes and communicated special promotions effectively.
- Collaborated with colleagues to optimize service during busy periods.
- Trained new hires on essential skills for outstanding customer interactions.
- Resolved customer complaints professionally, demonstrating empathy and understanding.
- Monitored inventory levels, ensuring adequate supplies for uninterrupted service.
Team Leader
Sonics Drive In
Waverly, TN
10.2020 - 01.2025
- Assisted team members in meeting daily objectives while ensuring the delivery of quality results.
- Maintained a secure work environment through application of safety protocols.
- Supported project coordination by organizing schedules and monitoring progress.
- Engaged in training sessions to develop skills and deepen operational knowledge.
- Worked collaboratively with colleagues to optimize workflow processes for greater efficiency.
- Quickly adapted to changing priorities, guaranteeing timely task completion.
Education
Waverly Central High
Waverly, TN05.2018
Skills
- Client support and relations
- Financial transactions
- Leadership skills
- Decision-making abilities
- Effective time management
- Dispute resolution
Timeline
Assistant Manager
Waverly Shell
06.2022 - Current
Carhop Server
Sonics Drive In
10.2020 - 01.2025
Team Leader
Sonics Drive In
10.2020 - 01.2025
Waverly Central High