Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Hannah Latham

Hannah Latham

Brunswick,GA

Summary

Dynamic Sales Associate with a proven track record at Old Navy, excelling in customer service and relationship building. Skilled in cash handling and sales strategies, I consistently enhanced customer satisfaction and loyalty, contributing to a 20% increase in repeat business through personalized shopping experiences and effective problem-solving.

Overview

5
5
years of professional experience

Work History

Sales Associate

Old Navy
Brunswick, GA
08.2024 - Current
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained merchandise presentation standards, ensuring attractive displays and organized stock areas.
  • Processed transactions accurately using point-of-sale systems, handling cash and credit card payments efficiently.
  • Collaborated with team members to achieve daily sales goals and improve overall store performance.
  • Engaged with customers to gather feedback, resolving issues to foster customer loyalty and satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Sales Associate

Belk
Brunswick, GA
06.2021 - 08.2024

Assisted customers in product selection and provided exceptional service to enhance shopping experience.

Maintained merchandise presentation standards, ensuring attractive displays and organized stock areas.

Processed transactions accurately using point-of-sale systems, handling cash and credit card payments efficiently.

Collaborated with team members to achieve daily sales goals and improve overall store performance.

Engaged with customers to gather feedback, resolving issues to foster customer loyalty and satisfaction.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Built relationships with customers to encourage repeat business.

Managed returns, exchanges and refunds in accordance with store policy.

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Prepared merchandise for sales floor by pricing or tagging.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions about sizing, accessories, and merchandise care.

Provided positive first impressions to welcome existing, new, and potential customers.

Engaged with customers to build rapport and loyalty.

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Solved customer challenges by offering relevant products and services.

Assessed customer needs and utilized suggestive selling techniques to drive sales.

Educated clients on current promotional offerings and products using persuasive selling tactics.

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Collaborated with team members to achieve monthly sales targets.

Increased customer loyalty with personalized shopping experiences and attentive service.

Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Sales Associate

Soma
Saint Simons Island, GA
10.2023 - 07.2024

Assisted customers in product selection and provided exceptional service to enhance shopping experience.

Maintained merchandise presentation standards, ensuring attractive displays and organized stock areas.

Processed transactions accurately using point-of-sale systems, handling cash and credit card payments efficiently.

Collaborated with team members to achieve daily sales goals and improve overall store performance.

Engaged with customers to gather feedback, resolving issues to foster customer loyalty and satisfaction.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Built relationships with customers to encourage repeat business.

Managed returns, exchanges and refunds in accordance with store policy.

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Prepared merchandise for sales floor by pricing or tagging.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions about sizing, accessories, and merchandise care.

Provided positive first impressions to welcome existing, new, and potential customers.

Engaged with customers to build rapport and loyalty.

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Solved customer challenges by offering relevant products and services.

Assessed customer needs and utilized suggestive selling techniques to drive sales.

Educated clients on current promotional offerings and products using persuasive selling tactics.

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Collaborated with team members to achieve monthly sales targets.

Increased customer loyalty with personalized shopping experiences and attentive service.

Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Education

High School Diploma -

Brunswick High School
Brunswick
05.2019

Skills

Customer service

Teamwork and collaboration

Time management

Problem-solving skills

Listening skills

Multi-tasking strength

Problem-solving

Reliable and punctual

Exceptional customer service

Relationship building

Outgoing personality

Cash handling

Money handling

Flexible schedule

Verbal/written communication

Cash register operation

Store opening and closing

Product sales

Sales expertise

Customer needs assessment

Sales strategies

Retail store operations

Cleaning techniques

Point of sale operation

Sales trends

Fitting room maintenance

Friendly and outgoing

Verbal and written communication

Customer engagement

Task prioritization

Merchandising

Positive and professional

Timeline

Sales Associate

Old Navy
08.2024 - Current

Sales Associate

Soma
10.2023 - 07.2024

Sales Associate

Belk
06.2021 - 08.2024

High School Diploma -

Brunswick High School
Hannah Latham