Hannah Lea
Denham Springs,LA
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Restaurant Server
Papis Mexican Cuisine
Denham Springs, LA
11.2020 - 02.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Upsold our restaurant specialty items, sales and desserts to increase overall sales and exceed targets.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Summer Camp Counselor, After School Care
Pards
Denham Springs, LA
05.2020 - 12.2020
- Implemented camp activities fostering physical, social and emotional growth.
- Encouraged good behaviors using positive reinforcement methods.
- Washed dishes and cleaned restrooms in rotation with other volunteers.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Cared for personal and health needs of disabled campers.
Personal Babysitter
Kelly Pertuit
Denham Springs, LA
09.2019 - 03.2020
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted children with homework assignments and special projects across different subjects.
- Drove children to various types of activities, including dance, cheer practices and school to maintain extracurricular routines.
- Prepared healthy, age-appropriate snacks and meals.
- Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.
Waterpark Attendant
Pards
Denham Springs, LA
04.2019 - 08.2019
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
High School Diploma -
Denham Springs High School
Denham Springs, LA 08.2017 - Current
Skills
Guest relations management
Accomplishments
Outside of work, I part time model and hope to one day make it a full time career.
Timeline
Restaurant Server
Papis Mexican Cuisine
11.2020 - 02.2021
Summer Camp Counselor, After School Care
Pards
05.2020 - 12.2020
Personal Babysitter
Kelly Pertuit
09.2019 - 03.2020
Waterpark Attendant
Pards
04.2019 - 08.2019
High School Diploma -
Denham Springs High School
08.2017 - Current