Hannah Lindsey
Florence ,AL
Summary
Dynamic server with a proven track record at Cracker Barrel Old Country Store, excelling in guest engagement and upselling techniques. Leveraged exceptional customer service and menu memorization skills to significantly enhance dining experiences, achieving high customer satisfaction ratings. Skilled in safe food handling and adept at fostering warm customer relationships, consistently surpassing sales targets.
Overview
2
2
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
10.2022 - Current
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Applied Science - Nursing Practice
University of North Alabama
Florence, AL05-2027
High School Diploma -
Clements High School
Athens, Al05-2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
Timeline
Server
Cracker Barrell Old Country Store
10.2022 - Current
Associate of Applied Science - Nursing Practice
University of North Alabama
High School Diploma -
Clements High School