Austin Liddell
Colorado Springs,CO
Summary
Results-driven Assistant Manager with extensive expertise in sales and team leadership. Proven ability to enhance operational efficiency and boost productivity while ensuring exceptional customer service. Known for strong interpersonal skills and effective problem-solving that contribute to overall business success. Career goals include further developing leadership capabilities to drive organizational growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Les Schwab Tire Center
Falcon, CO
10.2023 - Current
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Conducted market research to identify new sales opportunities and potential customers.
- Monitored inventory levels and coordinated with the procurement department to ensure product availability.
- Completed extensive management and leadership training courses
Sales and Service Professional
Les Schwab Tire Center
Elk Grove
03.2022 - 10.2023
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Assisted in training new employees on sales techniques and customer service policies.
- Increased profits by upselling and cross-selling to existing customers.
- Resolved customer inquiries and complaints regarding products, services, and payment issues.
- Greeted customers upon entering the store and provided assistance as needed.
Sales and Service Technician
Les Schwab Tire Center
Lindon, Utah
05.2018 - 03.2022
- Resolved customer complaints related to vehicle repairs or services provided.
- Generated purchase orders for parts used in repairs or replacements.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Education
High School Diploma -
Timpanogos High School
Orem, Utah05-2009
Some College (No Degree) - Behavioral Sciences
Utah Valley University
Orem, UTSkills
- Product and service sales
- Conflict resolution
- Customer relations
- Problem-solving
- De-escalation and culture development
- Budgeting and finance
- Staff development
- Multitasking and organization
- Marketing
- Adaptability and flexibility
References
References available upon request.
Timeline
Assistant Manager
Les Schwab Tire Center
10.2023 - Current
Sales and Service Professional
Les Schwab Tire Center
03.2022 - 10.2023
Sales and Service Technician
Les Schwab Tire Center
05.2018 - 03.2022
High School Diploma -
Timpanogos High School
Some College (No Degree) - Behavioral Sciences
Utah Valley University