Hannah Manwiller
Colorado Springs,USA
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Diligent worker eager to take on challenging tasks and support team. Bringing 10 years of customer service experience. Safety-conscious and quality-minded.
Overview
8
8
years of professional experience
Work History
Bank Teller
Wells Fargo
Colorado Springs, Colorado
01.2024 - Current
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Identified and reported suspicious behavior to security personnel as appropriate.
Barista, Bartender, Server, Expo, Host
Snooze AM Eatery, Salsa On The Rock, Salsa Brava
Colorado Springs, CO
05.2016 - Current
- Managed rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized official and off-menu coffee and tea preparations.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Marketing Specialist - Intern
LEMYKA Skin Care
San José, CA
12.2021 - 06.2022
- Conducted market research to identify potential customers and competitors.
- Tracked analytics data from multiple sources including web traffic, sales figures.
- Edited video footage for use in promotional campaigns.
- Managed social media accounts including posting content, responding to customer inquiries, and engaging with followers.
- Collaborated with design teams to develop visuals that effectively communicated brand messages.
- Updated website content regularly according to established guidelines.
Education
Bachelor of Arts - Design Studies - Graphic Design
San Jose State University
San Jose, CA12-2021
Associate of Arts - Arts
Pikes Peak Community College
Colorado Springs, CO05.2020
Skills
- Customer Needs Assessment
- Customer Relationship Management
- Money Handling
- Financial Transactions
- Upselling Skills
- Memorization
- Organizational Ability
- Excellent Judgment
- Engaging Personality
- Order Management
- Scheduling
- Market Analysis
Timeline
Bank Teller
Wells Fargo
01.2024 - Current
Marketing Specialist - Intern
LEMYKA Skin Care
12.2021 - 06.2022
Barista, Bartender, Server, Expo, Host
Snooze AM Eatery, Salsa On The Rock, Salsa Brava
05.2016 - Current
Bachelor of Arts - Design Studies - Graphic Design
San Jose State University
Associate of Arts - Arts
Pikes Peak Community College
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