Hannah Marsh
Tulsa,OK
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Cicis Pizza
12.2017 - Current
- Monitored inventory movement to maintain accurate records and smoothly correct discrepancies
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget implementations, employee reviews, schedules, and contract negotiations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
A La Carte Manager
Patriot Golf Club
11.2021 - 12.2022
- Promoted positive atmosphere and went above and beyond to guarantee each member received exceptional food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
Broken Arrow High School
05.2016
Skills
- P&L Management
- Customer Retention
- Staff Management
- Operations Management
Timeline
A La Carte Manager
Patriot Golf Club
11.2021 - 12.2022
General Manager
Cicis Pizza
12.2017 - Current
High School Diploma -
Broken Arrow High School
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