Hannah McCloskey
Home Team Pub
Liverpool
4
years of professional experience
Results-oriented hospitality manager with expertise in driving operational efficiency and enhancing guest satisfaction. Led teams to achieve targets while adapting to evolving demands. Skilled in inventory management, staff training, customer service, and financial oversight.
Work History
Restaurant Manager
5 Months- Trained and mentored staff on best practices for food safety and customer engagement.
- Managed inventory levels, reducing waste through efficient stock control measures.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Lead Bartender
7 Months- Crafted unique cocktail recipes to enhance drink menu variety
- Created monthly specials
- Communicating with staff to pair food with drinks
- Oversaw inventory management to minimize product waste
- Developed new media strategies
Bartender
1 Year- Cultivated long-lasting client relationships to foster loyalty
- Ensure quality drinks
- Elevated customer experience through attentive and quality service
- Keep the bartending area clean
- Completed extended shifts to ensure bar operations continued smoothly
- Managed and engaged crowds of 150+ patrons to ensure smooth operations
Education
Diploma - Advanced Regents
- Graduated with Perfect Attendance Award
- All Star Cheerleader Award
- Girl Scouts Gold Award
Skills
Account management
Food plating and presentation
Order delivery practices
Plan and coordinate events
Work distribution systems
Record keeping
Inventory management
Client experience
POS system operation
Create systems for work distribution
Delivery management
Conflict resolution
Timeline
Restaurant Manager
Home Team Pub
03.2026 - CurrentRead More
Lead Bartender
The Underground
08.2025 - 03.2026Read More
Bartender
Sitrus on the Hill
01.2023 - 01.2024Read More
Liverpool High School
Diploma from Advanced Regents
Read More