Hannah McGowan
Kenner,LA
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.
Overview
5
5
years of professional experience
Work History
Government Account Representative
Carahsoft
11.2023 - Current
- Contacted customers to assess satisfaction and current needs.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
Bartender and Server
Embassy Suites by Hilton
08.2023 - Current
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Gained trust with customers and upsold products behind the bar
- Showed leadership roles by training new employees
Bartender
Parish Line Bistro Bar
05.2023 - 08.2023
- Prior to college graduation, secured 2nd job to ensure employment
- Boosted sales by selling top-shelf liquor and maintained customer relationships
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
Bartender
The Bay Café
05.2020 - 08.2023
- Upsold customers 70% of the time from shelf to premium brands to help boost sales
- Showed leadership and reliability by working big parties by myself
- Recommended food and drinks to patrons based on preference, pairings and special promotions to increase sales
Strength and Conditioning Intern
Tulane University
05.2021 - 07.2021
- Monitored athletes daily with sports technologies and direct observation
- Optimized student-athlete performance, health and wellness by promoting best practices
- Assisted with setting, pursuing and achieving individual athlete and team objectives
Education
Bachelor of Science - Exercise Science
Bethel University
McKenzie, TN05.2023
Skills
- Proven Customer Service
- Multitasking and Time management
- Leadership
- Teamwork
- Professionalism
- High learning agility
- Excel proficient
Accomplishments
- Bethel University Volleyball
- Voted Captain as a Sophomore from 2019-2022
- Academic Award and 1st Team All-Conference- 2018-2020 and 2022 season
- Academic Award and 2nd Team All- Conference- 2021 season
- All Freshman Team- 2018 season
- NAIA Southeast All- Region Team- 2022 season
- Broke kill record of all time and 2nd of all time digs at Bethel University
- Named Bethel University's Female Athlete of the Year-2023
Timeline
Government Account Representative
Carahsoft
11.2023 - Current
Bartender and Server
Embassy Suites by Hilton
08.2023 - Current
Bartender
Parish Line Bistro Bar
05.2023 - 08.2023
Strength and Conditioning Intern
Tulane University
05.2021 - 07.2021
Bartender
The Bay Café
05.2020 - 08.2023
Bachelor of Science - Exercise Science
Bethel University
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