Hannah McLean
Summary
Hard working, organized and customer- focused professional ready to help achieve, and meet team goals. Highly committed with hardworking mentality to maintain quality of services and products. Skilled in working under pressure and adapting to new situations and challenges.
Overview
8
8
years of professional experience
Work History
Manager
Cafe Le Jardin
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Host
June BYOB
09.2021 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
Constellation Collective
01.2018 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Barista
Zebra House Coffee
06.2018 - 12.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at the end of shifts.
Visual Associate
Forever 21
11.2017 - 05.2018
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks by following established planograms.
- Created interior displays to promote products in alignment with corporate sales objectives.
Floor Associate
Skechers
11.2015 - 06.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Located merchandise across various stores to address customer needs.
Education
No Degree - Cell Biology And Anatomy
Camden County College
Blackwood, NJSkills
- Staff Management
- Sales and Marketing
- Customer Relationship Management
- Employee Training
- Job Assignments
- Schedule Preparation
- Supplier Relations
- Managing Cash Register
- Social Media Platforms
Timeline
Manager
Cafe Le Jardin
03.2023 - Current
Host
June BYOB
09.2021 - 03.2023
Barista
Zebra House Coffee
06.2018 - 12.2018
Server
Constellation Collective
01.2018 - 08.2021
Visual Associate
Forever 21
11.2017 - 05.2018
Floor Associate
Skechers
11.2015 - 06.2017
No Degree - Cell Biology And Anatomy
Camden County College
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