Hannah Miller
Spring,TX
Summary
As an aspiring flight attendant with a deep passion for travel and a love for connecting with people from diverse backgrounds, I am eager to begin my career in the aviation industry. At 18, I bring a wealth of customer service experience gained from working since age 15, most recently as a trainee server at Del Frisco's Grille. My role there involved enhancing guest experiences, streamlining operations, and building positive relationships through effective multitasking and empathetic problem-solving. Recently graduated from homeschooling, I am ready to embark on my professional journey and contribute to your team. I am a dedicated and motivated individual with a commitment to exceptional service and a strong alignment with your company’s mission. Outside of work, I enjoy going to the gym, spending time with loved ones, exploring new adventures, and indulging my passion for diverse cuisines. I look forward to the opportunity to bring my skills and enthusiasm to your organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Del Friscos Grille
Woodlands Texas
10.2023 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Pet Sitter and Dog Walker
Self Employed Services
Spring, TX
08.2022 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Busser
The Republic Grille
Spring, TX
03.2023 - 10.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
Hostess
The Republic Grille
Spring, TX
11.2022 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Head Food Runner
The Republic Grille
Spring, TX
07.2022 - 10.2023
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
- Enhanced dining experience by ensuring timely delivery of food orders and excellent customer service.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
Barista and Cashier
Trilogy Brew
Spring, TX
04.2021 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
Homeschool
Spring, TX05.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest Engagement
- Hospitality service expertise
- Guest complaint resolution
- Complaint Handling
- Multitasking
- Flexible and Adaptable
- Teamwork and Collaboration
- Problem-Solving
- Active Listening and Communication
- Active Listening
- Time Management
- Allergy Awareness
Certification
TABC
food handlers
Ada compliance
Anti harassment compliance
Timeline
Hostess
Del Friscos Grille
10.2023 - Current
Busser
The Republic Grille
03.2023 - 10.2023
Hostess
The Republic Grille
11.2022 - 10.2023
Pet Sitter and Dog Walker
Self Employed Services
08.2022 - Current
Head Food Runner
The Republic Grille
07.2022 - 10.2023
Barista and Cashier
Trilogy Brew
04.2021 - 04.2023
Homeschool