Hannah Mustar
St. Paul,MN
Summary
Results-driven professional with extensive experience leading multiple SaaS implementation projects concurrently, consistently delivering on time and surpassing client expectations. Skilled in cultivating strong client relationships and delivering exceptional service, leading to high customer satisfaction and long-term retention. A proactive problem-solver with a strategic mindset, adept at anticipating technical and operational challenges and driving solutions that keep projects on track. Known for a strong work ethic, attention to detail, and a commitment to excellence in fast-paced, client-focused environments.
Overview
6
6
years of professional experience
Work History
Senior Implementation Specialist
AcuStaf Development Corporation
Bloomington, MN
09.2019 - Current
- Leveraged expertise in scheduling software to optimize strategies across diverse hospital departments, enhancing resource utilization and operational efficiency.
- Orchestrated project implementations from inception to completion, ensuring seamless transitions and adherence to project timelines and budgets.
- Served as the primary liaison for client communications, fostering strong relationships and ensuring alignment between client needs and project objectives.
- Mentored and trained new team members on software implementation best practices, enhancing team capabilities and knowledge.
- Resolved complex technical issues, employing problem-solving skills and technical expertise to minimize disruptions and maintain system integrity.
- Partnered with developers to gather and document system enhancement requirements and acted as a key liaison between the technical and implementation teams.
- Directed a high-impact integration and data migration initiative involving cross-functional teams, complex legacy systems, and large data volumes.
Education
Bachelors Of Science - Supply Chain Management
Iowa State University
Ames, IA05.2019
Skills
- Software Implementation
- Agile Project management
- Microsoft Suite
- Zendesk Customer Support Software
Timeline
Senior Implementation Specialist
AcuStaf Development Corporation
09.2019 - Current
Bachelors Of Science - Supply Chain Management
Iowa State University