Hannah Pashan
Placerville,CA
Summary
Seasoned in customer service and hospitality, with a decade of experience honed at many high-profile restaurants including Leilani's on the beach (Kaanapali Hawaii), Waikiki Brewery (Lahaina Hawaii) and Olive Garden Italian Kitchen(Folsom California). Currently pursuing a degree in Business with a focus on Marketing at LTCC and excelling academically. Recently obtained a certification for The Fundamentals of Digital Marketing through Skillshop.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Life-long learner willing to obtain any additional certifications necessary.
Overview
10
10
years of professional experience
Work History
Server
Olive Garden Restaurant
01.2024 - Current
- Frequently at the top of the sales averages list kept by management showing excellent sales abilities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers and frequently received stellar feedback from patrons.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
10 Years of Customer Service Experience
Server/Bartender/Manager
12.2014 - 06.2024
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Associate in Business With A Focus On Marketing - Business
Lake Tahoe Community College
South Lake Tahoe, CA06.2025
Skills
- 10 years of customer service and hospitality management experience
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Organization and Time Management
- Problem-Solving
- Friendly, Positive Attitude
Timeline
Server
Olive Garden Restaurant
01.2024 - Current
10 Years of Customer Service Experience
Server/Bartender/Manager
12.2014 - 06.2024
Associate in Business With A Focus On Marketing - Business
Lake Tahoe Community College
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