Hannah Peterson
Lake Forest,CA
Summary
Spirited professional with over a decade of experience working in customer service and sales. Proven achievements in developing impactful relationships with clients to maximize company success. Additionally, I am a lifelong hockey fan who is passionate about growing the game within the community. With my overall experience in sales and desire to expand the game of hockey throughout Southern California, I believe I can become a reliable asset to the Sales Representative team.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
New Generation Dentistry
07.2020 - Current
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient follow-ups.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Shift Supervisor
Starbucks
11.2018 - 07.2020
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Documented daily production and materials usage in shift-logs to track data.
Financial Service Specialist
Nordstrom
08.2015 - 11.2018
- Led successful negotiations with external partners, securing financial agreements for the company.
- Built long-lasting client relationships, providing exceptional customer service and personalized assistance.
- Achieved sales goals consistently with effective communication skills, persuasive presentations, and strong product knowledge.
- Streamlined application processes, ensuring timely submissions of documentation for faster approval rates.
Education
Associate of Science - Communications
Long Beach City College
Long Beach, CA05.2025
High School Diploma -
El Toro High School
Lake Forest06.2013
Skills
- Office Administration
- Financial Counseling
- Payment Collection
- Articulate Communication
- Sales Goals
- Customer Relationship Building
- Credit analysis
- Proper phone/email etiquette
- Social media/content creation
Timeline
Treatment Coordinator
New Generation Dentistry
07.2020 - Current
Shift Supervisor
Starbucks
11.2018 - 07.2020
Financial Service Specialist
Nordstrom
08.2015 - 11.2018
Associate of Science - Communications
Long Beach City College
High School Diploma -
El Toro High School
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