Hannah Porch

• Maintained regular and consistent attendance and punctuality.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Controlled line and crowd with quick, efficient service.
• Learned every menu preparation and numerous off-label drinks to meet all customer needs.

• Delivered successful training to 10 employees, educating on successful work processes and productivity strategies.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Customized training schedules based on individual barista knowledge, experience, and strengths.
• Trained new employees in groups and in one-on-one settings.
• Provided ongoing feedback to trainees on their progress after successful completion of Barista Basics course.

• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Oversaw continued development of new employees and delegated daily tasks and responsibilities.

(Self demoted May 2022 to focus on pursuit of college degree)