Hannah Rivers
Abilene,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Store Manager
Dollar General
Abilene, Tx
09.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff scheduling and delegated tasks to team members effectively.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints and provided solutions to improve satisfaction.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted regular audits to ensure store cleanliness and safety standards were met.
- Collaborated with district managers on promotional strategies and store initiatives.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with safety regulations and company policies.
Veterinary Technician
Key City Veterinary Clinic
Abilene, Tx
07.2018 - 08.2023
- Assisted veterinarians during examinations and surgical procedures.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Administered medications and vaccinations to animals as directed.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Maintained accurate medical records for all patients in the system.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Educated pet owners on proper care and nutrition for their animals.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Conducted laboratory tests to assist in diagnosing animal health issues.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Tracked and scheduled follow-up appointments for animal treatment.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Managed inventory of medical supplies and ordered replenishments as needed.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Dispensed prescription medications upon request from veterinarians.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Delivered excellent service to pet owners to drive repeat business.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Obtained relevant health history and information from clients to maintain medical charts.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
Veterinary Technician
Judge Ely Animal Hospital
Abilene, Tx
10.2013 - 07.2018
- Administered medications and vaccinations to animals as directed.
- Monitored vital signs and reported changes to veterinary staff promptly.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Educated pet owners on proper care and nutrition for their animals.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Assisted veterinarians during examinations and surgical procedures.
- Restraint and stabilized animals during examination and treatment to prevent injuries.
- Prepared surgical instruments and ensured sterile environments before procedures.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Conducted laboratory tests to assist in diagnosing animal health issues.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Maintained accurate medical records for all patients in the system.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Delivered excellent service to pet owners to drive repeat business.
- Managed inventory of medical supplies and ordered replenishments as needed.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Obtained relevant health history and information from clients to maintain medical charts.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
Education
Westbrook High School
Beaumont, TXSkills
- Store operations
- Inventory management
- Cash management
- Customer service
- Retail sales techniques
- Visual merchandising
- Team supervision
- Cash management
- Employee supervision and motivation
- Training and mentoring
- Staff training
- Operations oversight
- Store opening and closing procedures
- Hourly shift management
- Opening and closing procedures
- Supply ordering
- Process improvement
- Problem solving
- Performance metrics evaluation
- Goals and performance
- Conflict resolution
- Effective communication
- Time management
- Work Planning and Prioritization
- Vendor management
- Employee terminations
- Cash management
Timeline
Store Manager
Dollar General
09.2023 - Current
Veterinary Technician
Key City Veterinary Clinic
07.2018 - 08.2023
Veterinary Technician
Judge Ely Animal Hospital
10.2013 - 07.2018
Westbrook High School