Hannah Rogers
Covington,US
Summary
Dedicated employee with 10 years of experience in customer service, known for fostering strong client relationships and ensuring high levels of satisfaction. Proficient in time management , communication, and organizational skills, with a proven track record of enhancing team efficiency and customer engagement. Passionate about delivering exceptional service, meaningful human interaction and eager to leverage expertise in a dynamic environment.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
21c Museum Hotels
Cincinnati, OH
09.2025 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Coordinated reservations, accommodating special requests and adjustments seamlessly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced guest satisfaction through personalized interactions
- Developed standard operating procedures to improve workflow and elevate guest experiences consistently.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Head Cashier/Customer Service
Ace Hardware
Cincinnati, OH
02.2021 - Current
- Managed POS and ensured smooth transactions, enhancing customer satisfaction significantly.
- Trained new hires, improving team efficiency and reducing onboarding time.
- Greeted and assisted customers, fostering a welcoming shopping environment.
- Handled customer inquiries, resolving issues promptly and maintaining service quality.
Dog Groomer
Buzz
Cincinnati, OH
08.2015 - Current
- Manage home-based dog grooming business, ensuring client satisfaction and pet comfort.
- Cultivated a loyal client base through exceptional grooming services, resulting in repeat business and positive referrals.
- Maintained accurate records of grooming sessions and client preferences, ensuring a high level of service continuity and customer trust.
Customer Service Representative/ Pet care technician & daycare
Red Dog Pet Resort and Spa
Cincinnati, OH
08.2019 - 08.2021
- Fostered a welcoming environment for pet owners, enhancing customer loyalty through attentive service and personalized care.
- Managed medication schedules for over 200 animals daily, ensuring compliance and contributing to improved pet health outcomes.
- Executed thorough intake procedures for vet records, maintaining accurate documentation to support animal health and safety.
Store Owner and Manager
Echo on main
Cincinnati, OH
05.2018 - 05.2019
- Successfully opened and ran my own store in OTR
- Managed online presence as well as in personMonitored sales trends and customer feedback to refine product offerings, leading to marked gains in customer satisfaction and repeat business.
- Implemented a customer loyalty program that enhanced repeat business, significantly boosting overall sales and client engagement.
Sales Lead/Key Holder
Journeys
Cincinnati, OH
10.2016 - 01.2018
- Led a team of sales associates to consistently exceed monthly targets, driving substantial revenue growth and enhancing store performance.
- Fostered a collaborative environment by mentoring new hires, improving team cohesion and boosting overall morale.
Education
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Wyoming High School
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Guest relations
Timeline
Front Desk Agent
21c Museum Hotels
09.2025 - Current
Head Cashier/Customer Service
Ace Hardware
02.2021 - Current
Customer Service Representative/ Pet care technician & daycare
Red Dog Pet Resort and Spa
08.2019 - 08.2021
Store Owner and Manager
Echo on main
05.2018 - 05.2019
Sales Lead/Key Holder
Journeys
10.2016 - 01.2018
Dog Groomer
Buzz
08.2015 - Current
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Wyoming High School