Vashonday White
Covington,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Greystone Obgyn
Conyers, Georgia
09.2024 - Current
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained an organized reception area and ensured that all patients were attended to promptly.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Checking in patients
- Returning phone calls
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted with scheduling appointments for clients and visitors.
PCA
VSP Vision
Rancho Cordova, CA
08.2022 - 09.2024
- Maintained accurate records of client care services provided on a daily basis.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained clean and well-organized environment for client happiness and safety.
- Applied HIPAA privacy and security regulations while handling patient information.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
PCA
Express Scripts
Saint Marys, GA
08.2021 - 08.2022
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Processed orders accurately according to established guidelines and timelines.
- Verified accuracy of data entry into company database system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Administrative Assistant
Lithonia Family Eyecare
Lithonia, GA
09.2017 - 08.2021
- Greeted patients, verified insurance coverage and collected copayments.
- Answered phones, scheduled appointments, and provided general information to callers.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Entered patient demographic information into the Electronic Health Records system.
- Processed referrals from primary care physicians and specialists as needed.
Medical Administrative Assistant
Spectacular Eyecare
Covington, GA
12.2015 - 05.2017
- Greeted patients, verified insurance coverage and collected copayments.
- Answered phones, scheduled appointments, and provided general information to callers.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Entered patient demographic information into the Electronic Health Records system.
- Verified accuracy of medical codes on claims prior to submission.
Education
Associate - Business and Healthcare Administration
Strayer University
Lithonia, GA09.2024
Diploma - Medical Administrative Assistant
Everest Institute
Jonesboro, GA01.2014
High school diploma or GED -
Eastside High School
Covington, GA05.2006
Skills
- Data Entry
- HIPAA Compliance
- Phone Etiquette
- Appointment Scheduling
- Call handling
- Customer Service
- Account Management
- Understanding Customer Needs
- Medical terminology
- Electronic health records
- Patient scheduling
- Customer service
- Data entry
- Problem solving
- Effective communication
- Appointment scheduling
- File management
- Clerical support
Certification
- HIPAA Certified, 11/15, 11/17
- Certified Medical Administrative Assistant, 11/15, 11/17
- NHA Certified, 07/19, 07/26
- Driver's License, 07/19, 07/26
Personal Information
- Authorized To Work: US
- Title: Medical Administrative Assistant
Assessments
- Work style: Reliability, Proficient, 08/21
- Customer focus & orientation, Proficient, 07/21
Additionalinformation
Vital Signs, Disinfecting Procedures, Universal Precautions, Prepare treatment & exam rooms, Assist Physician, Respiratory, Injections, Administering medicine, Suture wound care, Physical exams, Knowledge of insurance programs, Written & Verbal Communication, Appointment Scheduling, Health Records Management, Handle basic computer functions such as patient data input and billing insurance using Medisoft manager, Utilize laboratory techniques to perform routine tests: Strep, CBC, Blood Sugar, Urinalysis, Pregnancy, Facilitate one-on-one quality patient care, Write prescriptions for physician approval and signature, Perform callbacks to check on patient status, Furnish instructions and information for use of medications
Timeline
Front Desk Receptionist
Greystone Obgyn
09.2024 - Current
PCA
VSP Vision
08.2022 - 09.2024
PCA
Express Scripts
08.2021 - 08.2022
Medical Administrative Assistant
Lithonia Family Eyecare
09.2017 - 08.2021
Medical Administrative Assistant
Spectacular Eyecare
12.2015 - 05.2017
Associate - Business and Healthcare Administration
Strayer University
Diploma - Medical Administrative Assistant
Everest Institute
High school diploma or GED -
Eastside High School