Hannah Ross
Lancaster,OH
Summary
Dynamic sales leader with proven success at Banner Industries, driving revenue growth through strategic planning and exceptional customer relations. Skilled in account management and project coordination, I fostered a high-performance team environment, enhancing sales effectiveness and customer satisfaction. Adept at utilizing ERP systems to streamline operations and improve service delivery.
Overview
9
9
years of professional experience
Work History
Inside Sales Lead/Office Manager
Banner Industries
08.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used Prophet 21 ERP system to process sales, authorize RMA, order materials from vendors, and managed customer owned and consigned inventory.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Conducted detailed competitor analysis to inform strategic positioning and pricing.
Customer Success Specialist
ADB Safegate
08.2021 - 08.2024
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Inside Sales Specialist
Nash Distribution
07.2018 - 08.2021
- Created and updated customer accounts with relevant information.
- Developed and deepened customer relationships to drive revenue growth.
- Used digital methods and traditional telephone approaches to generate sales leads.
Workforce Specialist
JC Penney's Logistics Center
12.2016 - 07.2018
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
Back Office Associate
Eddie Bauer Clothing Retail
04.2016 - 12.2016
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
Education
Circleville High School
Circleville, OHSkills
- Customer Relations
- Account Management
- Interpersonal Communication Skills
- Customer Experience Improvement
- Outreach Initiatives
- Project Coordination
- Product Knowledge
- Verbal and Written Communication
Timeline
Inside Sales Lead/Office Manager
Banner Industries
08.2024 - Current
Customer Success Specialist
ADB Safegate
08.2021 - 08.2024
Inside Sales Specialist
Nash Distribution
07.2018 - 08.2021
Workforce Specialist
JC Penney's Logistics Center
12.2016 - 07.2018
Back Office Associate
Eddie Bauer Clothing Retail
04.2016 - 12.2016
Circleville High School