Hannah Ruth Ketchie
Mount Ulla,NC
Summary
Office coordinator with 7 years of healthcare experience. Specializes in patient scheduling, insurance verification, and treatment plan management. Exceptional communication and critical thinking skills support effective teamwork and patient engagement. Adaptable to evolving situations, ensuring positive interactions with colleagues and administrators.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Vein Coordinator
Charlotte Radiology Vein Center
09.2022 - Current
- Answer a multi-line phone system, take messages, and schedule patient appointments
- Advise patients on next steps for vein procedures and give updates on status of insurance authorizations
- Call insurance to verify benefits
- Verify estimated out of pockets for procedures and collect at time of service
- Confirm treatment plan with MD and create treatment letter for patients
Patient Service Representative IV
Novant Health- Huntersville Pediatric and Internal Medicine
Huntersville, NC
10.2021 - 09.2022
- Check out patients and schedule follow-up appointments
- Sort through incoming faxes and scan documents to appropriate location in patient’s chart
- Responsible for medication prior authorizations for assigned physicians
- Review and prepare documents for physician to sign; Fax to appropriate location once completed
- Check “in-basket” messages daily for assigned tasks
- Answer phone calls from patients and outside offices and assist to the best of my ability
Patient Coordinator
Charlotte Radiology
Huntersville, NC
02.2018 - 10.2021
- Responsible for greeting patients and setting up appointments while maintaining office common area
- Collect insurance information and update in patient’s chart
- Call insurance to verify benefits
- Read through dictated reports and type up recommended treatment plans for vein patients
- Advise patients on next steps for vein procedures and give updates on status of insurance authorizations
- Responsible for all diagnostic mammogram referrals and paperwork
- Answer a multi-line phone system, take messages and schedule patient appointments
- In charge of filing, faxing, scanning and e-mailing any and all paperwork involved with each patient
- Verify estimated out of pockets for procedures and collect at time of service
Technician
Spectrum Eye Care
Charlotte, NC
03.2017 - 01.2018
- Multi-task general office duties such as answering the phone, scheduling appointments, and scheduling out- patient testing or procedures for patients
- Verify medical and vision insurances prior to patient appointments
- Record patients' medical history and test results in medical records
- Administer VA testing in adult and pediatric patients
- Perform visual field tests, autorefraction and eye drop administration for dilation
- LASIK pre-op and post-op exams
Assistant Preschool Teacher – Infant to 5 Years
Triplett Child Development Center
Mooresville, NC
08.2006 - 02.2017
- Create weekly creative lesson plans for children ranging in age of 8 weeks to 5 years of age
- Assist in the implementation of daily routines under the direction of the Lead teacher
- Create a safe, fun, and comfortable learning environment for the children
- Engage in healthy communication daily with parents both verbally and through written notes on behavior and learning activities
- Collaborate with co-workers, supervisors and parents to maintain a positive working environment
- Maintain confidentiality about children, their families, and other employees outside of school
- Maintain a professional attitude and show loyalty to the school
- Demonstrate patience and understanding while managing several children all with different personalities
- Produce daily reports on behavior, headcount, progress, daily activities and accidents as necessary
- Participate in monthly staff meetings to collaborate on upcoming activities and projects
- Work with students on an individual and small group basis to help them improve in their performance
- Answer phones or run errands for teachers or director during classroom hours
- Organize weekly and monthly schedule of activities
- Participate in training and safety courses as required; to help maintain a safe environment for the kids and staff
Education
Associates Degree - Applied Science with a concentration in Medical Office Management
Rowan Cabarrus Community College
Salisbury, NC12.2016
Skills
- Interpersonal and communication skills
- Data entry
- Medical documentation
- Attention to detail
- Adaptability
- Critical thinking skills
- Ability to maintain positive relationships with peers and administrators
- Strong at multitasking
Certification
- First-aid and CPR Certification
- Microsoft Office Certification
Timeline
Vein Coordinator
Charlotte Radiology Vein Center
09.2022 - Current
Patient Service Representative IV
Novant Health- Huntersville Pediatric and Internal Medicine
10.2021 - 09.2022
Patient Coordinator
Charlotte Radiology
02.2018 - 10.2021
Technician
Spectrum Eye Care
03.2017 - 01.2018
Assistant Preschool Teacher – Infant to 5 Years
Triplett Child Development Center
08.2006 - 02.2017
Associates Degree - Applied Science with a concentration in Medical Office Management
Rowan Cabarrus Community College
Similar Profiles
JENNIFER MARIE DIMOVSKIJENNIFER MARIE DIMOVSKI
Physician partner at Charlotte Radiology, P.A.Physician partner at Charlotte Radiology, P.A.
Annette RobinsonAnnette Robinson
Patient Service Representative at Charlotte Radiology PAPatient Service Representative at Charlotte Radiology PA
Nuch Hawa JohnsonNuch Hawa Johnson
Patient Representative II at Charlotte Radiology PAPatient Representative II at Charlotte Radiology PA
KIMBERLI STAMEYKIMBERLI STAMEY
Sr. Eligibility Consultant at CVS/AetnaSr. Eligibility Consultant at CVS/Aetna
Grayson AlexanderGrayson Alexander
Firefighter at Statesville Fire DepartmentFirefighter at Statesville Fire Department